So i had my Tunze osmolator for less than a year, this weekend i noticed it wasn't functioning correctly. Pump will turn on but doesn't pump water through. Cleaned it out with vinegar and still not working. Called (Salty Supply) this morning to ask what i could do about getting a replacement. Chris that works at Salty Supply gave me the direct number to tunze customer service, within 30 minutes after i called Roger over at Tunze he returned the call just asking for an invoice to make sure it was still under warranty. Seriously impressed with the customer service Tunze provided me, i will be getting my new pump within the next few days. just thought i'd share a great experience i had with them!
-
Thank you for visiting the R2R Marketplace! Please consider becoming a Supporting Member today! In addition to all the perks of becoming a supporting member, this notice will also be automatically removed! Click here for more details and Happy Reefing!
Tunze's excellent customer service!
- Thread starter FLipp
- Start date
- Tagged users None
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
Similar threads
