Feedback profile - Reef Pro

Feedback summary

Positive
Neutral
Negative
Feedback score
3 (+2 /0 /-1)
Positive feedback (last 12 months)
50%
Received as seller
Received as buyer
I am a buyer posting feedback on Reef Pro as seller
I placed an order with reef pro based off this post and selected a ship date. Reefpro missed two scheduled ship dates. The first time they did call me the day before, which ok I said it was good to go. They moved my ship date a few days away because I had a coral frag on my order and they only ship fish with coral on Thursdays for Friday. I thought it was weird, but I said ok.. and Thursday came around, didn’t hear or see tracking, thought to myself, sometimes hits later, so next day receieved nothing… shot them an e-mail, took the day off from work to receive my order. They said the conditioned fish I wanted didn’t look good to their standards so they didn’t ship and someone should’ve contacted me (which did not happen). i advised them of the inconvenience of taking off from work and they didn’t seem to care but eventually offered a frag for my inconvenience… .. fast forward a week later they shipped. I received my fish, but did not receive their promised frag…probably won’t buy from them, again.. felt like I was dealing with a chop shop…and their “purchase 3rd party shipping insurance“ or they don’t cover your fish is a joke in its own..
Reef Pro
Reef Pro
Hello sir, we are sorry you are not satisfied with your experience. It seems there was a bit of miscommunication with your order and we do apologize. I can promise we are not a chop shop. We take a lot of pride in our quality. In regards to our shipping insurance please see our guidelines as your perception of this is incorrect. Our Standard DOA applies on all our livestock regardless if the insurance is purchased. This insurance covers lost or damaged packages by the carrier which will result in the livestock perishing. UPS does not offer insurance to live commodities so we go through a third party. Please let us know if you have any questions.
Thank you
Mattiejay6
Mattiejay6
Thanks for the reply. No questions. My review is just based on how I felt, which was second rate. Didn’t seem like you guys really cared you fell short and cost me time and money. Best of luck on your future endeavors. I spent 2k with TCK corals this week, they carefully packed, shipped and on time and followed up to see how my delivery went. My package, while arrived safely from you all fell short on packaging, fish weren’t packaged right and probably had the wildest ride of their lives. When you treat each and every order like it’s you spending your dollar, your customer service will be above and beyond.. but hey missed promises is what I received.
I am a buyer posting feedback on Reef Pro as seller
Good deal on a great product! Will shop with again!
I am a buyer posting feedback on Reef Pro as seller
Healthy fish, amazing selection, fair prices, excellent customer service, and every order is packaged very well. I‘ve placed several orders with Reef Pro and plan to place several more. Definitely a top-notch vendor!
Reef Pro
Reef Pro
Thank you for the kind words @SaltyT ! Glad you are happy with everything!
Kessil
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