I made and order 5/25 and got email conformation with tracking number. I kept checking to see if the tracking up cause for several days it just said it was processing. Well Wednesday I input the tracking number on FedEx website and it said it was canceled by sender. So I called and was told it would be a few hours but someone would call me back. 5 hours passed and no call. So I called again and was told I would get a call around 2 or the following day. Well it’s the following day. I even sent them a message on FB and nothing. So they have my money and my items and I’m left wondering why.
Pros - Said they had aquarium in stock, shipped quickly.
Cons - When they say they will expedite you a replacement if it shows up broken, what they mean is they will have the warranty on the item take care of it... taking some serious time.
DO NOT BUY
Took over a month to get a working tank in.
My tank showed up quickly (less than a week) but showed up broken.
After almost 2 weeks of working with them and getting the runaround (it's not us, it's our distributor, my guy's out sick, it's not our fault) I gave in and called Red Sea directly who hadn't even gotten all the information they needed from saltwateraquarium.com. I am now working directly through Red Sea (still haven't gotten a new tank) but saltwateraquarium.com has been no help in this process.
As an update it took more than 30 days to get a working tank through them. They did not assist in getting a replacement and only threatening to work through my credit card company to get a refund did anything after 4 weeks of working with them. They don't actually carry many of the products they sell, but work through 3rd parties.
DO NOT BUY!
Pros - Awesome customer service
5% cash back hello this is good
Free shipping no minimum
Quality packaging of shipped products.
They actually appreciate your business.
Cons - Ah nope there isn't any.
The pros and cons above say it all. I have already bought many items from them and couldn't be happier especially with 5% cash back. I believe that this company will just get better and better as time goes on.
Just keep doing it the right way as you have been SaltwaterAquarium.com