17 Year Anniversary Sale **1,300+ Corals, 100-$17.00 Corals. $5, $10 and FREE Corals FREE SHIPPING **

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OP
Tidal Gardens

Tidal Gardens

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The moment you have all been waiting for!

Congratulations on winning the Homewrecker Acropora


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Jdeez20

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I’m expecting my coral delivery on Friday the day I reserved. UPS next day air only delivers on business days (I believe) unless shipper notes Saturday delivery as an option (surcharge). If there any delays on mine they will deliver Monday? That’s scary. I’ve also always had FedEx deliveries for livestock. First time with UPS. Fingers crossed.
 

rtparty

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Because most places don’t honor the doa if it’s due to a shipping delay

I can't imagine a single company could ever win that fight. They have insurance on all their orders (although COVID did mess with this quite a bit.) At a bare minimum, a standup company like TG, would give you back what you paid (store credit) minus shipping.

I've had one DOA coral from TG and one died overnight. They promptly resolved both with no questions asked. I wouldn't be worried in the least with a one day delay and TG
 

Dhaleillama

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I can't imagine a single company could ever win that fight. They have insurance on all their orders (although COVID did mess with this quite a bit.) At a bare minimum, a standup company like TG, would give you back what you paid (store credit) minus shipping.

I've had one DOA coral from TG and one died overnight. They promptly resolved both with no questions asked. I wouldn't be worried in the least with a one day delay and TG
And I’m not trying to argue that nobody would cover it or TG wouldn’t, just saying most companies line it out in their DOA that they are not responsible for delay shipping is all. And I’m not mad at TG they can’t help the darn delay, I’m mad at UPS ya know? Lol
 
OP
Tidal Gardens

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We have reached out to our rep about the issues with your orders. I think that the massive storm system that came through delayed some of the orders.

All your coral is 100% backed by our DOA policy, which is 7 days after arrival. In most cases, due to delays, we will extend that policy just to make sure the corals are ok. We will either issue you store credit, a refund, or a replacement with a future order if there are any DOA's.
 

What are all the ways you "filter" your reef aquarium?

  • Chemical Filter Media

    Votes: 153 48.4%
  • Skimmer

    Votes: 261 82.6%
  • Natural Methods (rock, sand etc)

    Votes: 272 86.1%
  • Algae Scrubber/Reactor

    Votes: 45 14.2%
  • Rollermats

    Votes: 52 16.5%
  • Filter Socks/Pads

    Votes: 177 56.0%
  • UV Sterilizer

    Votes: 100 31.6%
  • HOB or Canister

    Votes: 44 13.9%
  • Ozone Generator

    Votes: 14 4.4%
  • Coral

    Votes: 156 49.4%
  • Other (please explain)

    Votes: 5 1.6%
  • Refugium

    Votes: 118 37.3%
  • Water Changes

    Votes: 216 68.4%
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