450 Gallon Starphire Aquarium (AGE Build)

[scriptmonkey]

Well that is coincidental... I was just looking at their website this morning thinking about what I would use for a frag tank in my office after the main one is up and running... NOPE think I will pass. Hope they work it out with you.

 

[Mike N]

Well that is coincidental... I was just looking at their website this morning thinking about what I would use for a frag tank in my office after the main one is up and running... NOPE think I will pass. Hope they work it out with you.

Honestly, there isn't much they can do to work it out. They've offered a $500 discount, but my boss is not hearing it, and I dont blame him. They will have to refund us completely and pick up the tank on their own dime.
This will be an expensive lesson for them.

Edit: You're definitely smart to pass on them. I wish someone would have warned me.

 

[KJAG]

Wouldn't even let them rework those panels dude. Which is probably what they'll offer next. With that sort of incompetence it's likely they wouldn't even completely scrape the existing silicone off the panes and polish them down to accept a new bead. Can see them just scraping with a blade and laying down new silicone, then re-clamping==Catastrophic seam failure risk in the future.
I would pull the rip cord and completely bail from them period.

 

[reef-rc]

dang...

Disheartening to hear the experience as what should have been fun when you receive a brand new tank. Good luck on next steps.

 

[Mike N]

dang...

Disheartening to hear the experience as what should have been fun when you receive a brand new tank. Good luck on next steps.

Yes, it was quite the buzzkill.
Next steps:
1) Stop payment on CC
2) Look for a tank manufacturer that has their stuff together. (suggestions welcomed)

I should have known from the hand drawn design diagram that something was terribly wrong lol

 

[805reef]

AGE is one of the top tank manufacturers and is in texas. www.acrylicandglassexhibits.com

 

[Mike N]

AGE is one of the top tank manufacturers and is in texas. www.acrylicandglassexhibits.com

Perfect, thanks!

 

[Mike N]

An update:

After a long conversation with my boss, the folks at glasscages will be starting another tank build for us. I have a feeling they'll be paying a little bit closer attention to detail this time around. They have already started the replacement tank and said they will deliver it within 7 days.

Wish me luck.

 

[805reef]

An update:

After a long conversation with my boss, the folks at glasscages will be starting another tank build for us. I have a feeling they'll be paying a little bit closer attention to detail this time around. They have already started the replacement tank and said they will deliver it within 7 days.

Wish me luck.

Good luck!

Question, is 7 days long enough for the silicone to heal in that big of a tank?

 

[Mike N]

Good luck!

Question, is 7 days long enough for the silicone to heal in that big of a tank?

They said not to fill it for 2 weeks after delivery.

 

[revhtree]

Ughh what a mess.

 

[Mike N]

Ughh what a mess.

Indeed. I am definitely at fault for not doing more research, but how does someone install low-iron glass in the overflow side? I don't understand that part lol

 

[805reef]

I really hope this works out for you! That's a big tank. It took a long time to get my 300 made, I would be worried about having a tank made in a week. Then being moved around/delivered without being fully cured. all from a company who put the wrong type of glass on the overflow side already...

 

[wowkingjames]

Following....

 

[G8trBait16]

I wish I saw this sooner, since I just placed an order for a 240G long from them this morning with 3 sides of Low iron glass.

 

[Mike N]

I really hope this works out for you! That's a big tank. It took a long time to get my 300 made, I would be worried about having a tank made in a week. Then being moved around/delivered without being fully cured. all from a company who put the wrong type of glass on the overflow side already...

Yeah, if it was up to me, I would have just gotten a straight refund and dealt with another company. My boss wanted to give them a second chance. Good point about it being moved before being completely cured.

I wish I saw this sooner, since I just placed an order for a 240G long from them this morning with 3 sides of Low iron glass.

Not too late to cancel your order. I would imagine they've put other projects/new projects on hold until they finish our second tank.

 

[Empress]

Very sorry to hear about your tank.

I got my 96x24x24 viewable on 3 sides from Custom Aquariums for $2000 delivered. It took 6 weeks to cure. They will not send it out without it being fully cured. Comes with a lifetime guarantee not to shatter or leak or come apart at the seams. They called me twice making sure they got all the information correct before building it. They sent me a professional diagram of the end piece where the holes were to be drilled. They called me 24 hours before delivery and arrived right on time. It came on a solid pallet with styrofoam covering the whole tank (and Suran wrap) between the plywood and the tank. 2x4's were helping the crate stay solid as well. Quality screws were 2" long (a lot of them)! Took me almost an hour just to unwrap it! Measurements and placement of holes were exact. I have a signed contract should something happen to the tank, they would take care of it. This was over a year ago and it's still sitting pretty. Give them a call. You won't be disappointed. Good luck.

 

[Mike N]

Now that sounds like a good way to conduct yourself as a business.
At this point, they have started on the second tank and we're pretty much all in. I do appreciate the suggestions nonetheless.

 

[scriptmonkey]

An update:

After a long conversation with my boss, the folks at glasscages will be starting another tank build for us. I have a feeling they'll be paying a little bit closer attention to detail this time around. They have already started the replacement tank and said they will deliver it within 7 days.

Wish me luck.

Did they provide a new updated napkin drawing?

 

[Mike N]

Did they provide a new updated napkin drawing?

LOL