5 Leds not working on brand new Ecotech Radion gen5 blue XR15

[Bokevince]

Hi fellow reefers,
I switch on for the first time my new XR15 blue and 5 deep blue leds are not working...
Is there a solution to fix that without shipping the light back?
I live very far and shipping cost is very expensive.
thx!

 

[Moia44]

Hey! Same thing happened to me. You have to contact Ecotech and they will replace it. There’s no way of fixing it by yourself.

 

[monkeyCmonkeyDo]

Yes contact ecotech or the supplier. They will provide a return ship label. Put it back in the box and wait for a new one. Sorry! :/
D

 

[Bokevince]

Ok thank you guys, the problem is I don't live in US and I think I'll have to pay the shipping...
I m very disappointed when I see the price of this light and it's not working good...

 

[Bokevince]

I don t understand why the lights are not tested by ecotech before selling...

 

[Hot2na]

I don t understand why the lights are not tested by ecotech before selling...

because ecotech is a mess ! their ecosmartlive is a tech nightmare..instead of cranking out new gen of lights every so often-they should work on all the problems their current lights and website have...

 

[_AV]

Sorry, man. Fixing those LEDs would require reflow and/or replacement of individual LEDs. You can see that it's not the entire channel that is out, but only a part of the royal blue channel. Which can only mean either bad LEDs or bad soldering/assembly job. Given that the issue is on one side of the light, I'd bet that it's due to bad soldering.

They must still be under warranty. International shipping is likely expensive, but still cheaper than buying a brand new light. Make ecotech own their mistakes.