I work at one of those types of stores (won't say which one) and being on places like Reef2Reef I'm always reading coming across negative and mixed reviews about customers experience with fish and or how the employees were able to help someone out correctly. I feel there should be a briefing on it's not so much these store's fault in the matter where fish may have ich in the store, or other problems occurring. Over the course of the 4-5 months I've been working there I've noticed a trend of things happen. We get push orders on fish that are juveniles such as yellow tangs and hippo tangs and they come so small and skinny that they have such a poor survival rate in our tanks just because of stress, incoming and outgoing fish, and one of the largest problems I've noticed is the distributor mag be sending these fish so thin; they don't look well fed and it seems to be not only fair to the fish, but to the customer who may want one, maybe an inexperienced hobbyist who doesn't understand the level of difficulty which results in a bad rep. Where I work we feed frozen and we add garlic to the food while it is being thawed to boost the immune system of the fish, increase appetite, and try to help fight of any diseases or parasites such as the commonly known ich. I'm noticing a majority of customers are typically newbies, ranging from a couple of months to a couple of years and want to make that jump right into the larger and or more delicate fish that typically require an established aquarium. I can see why it's seen as not having the best reputation for being a first choice in choosing saltwater fish, coral, etc. There's multiple factors playing in and those are overseen. One like I stated being the distributors providing fish that should not be sold due to health conditions, another being not fulfilling the recommended diet of ex. a female Lyretail Anthias where multiple feedings per day result in a better health. But the one factor that most don't realize is that these fish are supposed to be sold, they are housed with other fish come and go and the big picture isn't being seen. It's temporary housing for these animals and us aquarium keepers view it as keeping a tank at home. It's much more sophisticated than that and that's where the line is drawn.