Amazing customer service

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Tikosyn

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Just want to give a shout out to AI customer service. A week ago one of my AI Hydra 26 HD's that has only been in operation for 6 months randomly went out. The fan started making a humming noise and the light would not reset. I contacted AI via email, explained the problem, and they are shipping out a brand new light no questions asked. Total turnaround from contact to them sending out a new light was 2 days. Very speedy customer service and appreciate them taking care of me even though the original purchase date of the light was 7/2017. I hadn't set up my tank/lights until 02/2018 so they took that into account. Thank you AI!
 

High pressure shells: Do you look for signs of stress in the invertebrates in your reef tank?

  • I regularly look for signs of invertebrate stress in my reef tank.

    Votes: 31 32.0%
  • I occasionally look for signs of invertebrate stress in my reef tank.

    Votes: 24 24.7%
  • I rarely look for signs of invertebrate stress in my reef tank.

    Votes: 18 18.6%
  • I never look for signs of invertebrate stress in my reef tank.

    Votes: 24 24.7%
  • Other.

    Votes: 0 0.0%
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