After a week of getting the run around with customer service they supposedly have my order being changed over to a frag 55.2 sometime today and I was told it would ship immediately. Its about the same volume as the marine x 60.2 just slightly shallower with a wider and deeper display. Im out an extra 180$ for the upgraded uv resistant stand. They still wouldn't say when the marine x would ship out if I stuck with it. If the aquarium isint shipped by end of buisness hrs Wednesday im asking for a full refund and will take my buisness elsewhere.
The lack of transparency from this company sucks. They should at least be sending out apologies with updates shipping times to customers. Apparently their customer service is also backed up probably due to their horrible communication and backlog of orders. I was lucky to be able to get 1 or 2 emails back and forth before the offices closed each day for the last week. This is beyond frustrating.
The lack of transparency from this company sucks. They should at least be sending out apologies with updates shipping times to customers. Apparently their customer service is also backed up probably due to their horrible communication and backlog of orders. I was lucky to be able to get 1 or 2 emails back and forth before the offices closed each day for the last week. This is beyond frustrating.