- Joined
- Sep 18, 2018
- Messages
- 187
- Reaction score
- 203
Neptune hasn't been of any help with the issue. I did go through quite a few emails back and forth with them. But nothing came of it. So I'm stuck here hanging. Lost my return pump the day after it went through the reboot issue. I'm stuck with buying a 2016 model or running a hard wire across the floor. They told me it must be my router or internet. Makes no sense to me but that how these things go. They logged into my computer last time and set my router up to make sure I wouldn't have any issues. Month later I did have issues as stated, and nothing was changed. I know what it's doing and there is no way to fix it. It just seems that with poor internet there should be some type of safety that keeps from rebooting. My guess is that, since the internet signal gets weak, it's sending corrupt packages to fusion. To fix this it's rebooting. And yes it is full cycle off then on reboot where everything powers down for a second or two, then back on. Only thing I can see is that my internet service goes from 120mbps download / 20 mbps upload to 80 mbps download / 2 mbps upload. When I had issues last time my service went down like this. Its usable service just slower. Neptune also told me that my router is likely changing setting for security. Only thing is, I haven't touched the router since they made chances to the settings. So nothing has been done to it. The system reboot comes and goes. It last for a day then it doesn't happen again. There's a bug somewhere that I now see is known and isn't in the works to get fixed. Sadly Ivw learned to rely on my Apex. Definitely not something I'd recommend to someone who doesn't have one yet. Learn to do it old school and don't rely on an Apex