Aquarium Control with Neptune Systems Apex

Discussion in 'Aquarium Control Center' started by DarthSimon, Apr 16, 2019.

  1. DarthSimon

    DarthSimon Aquarium Control Center R2R Supporter Platinum Sponsor Partner Member 2019 Reef Tank 365 Build Thread Contributor NJRC Member

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    So one of the most valuable benefits of ordering from Aquarium Control Center, is you get free Tech Support on your Apex Aquarium Controller Gear. We will stay with you after the purchase, and support you for 14 days for setup and coding questions. Consider us your private "Control Advisor".

    We have an immediate online chat tool, as well as a support portal, and education center at your disposal.

    https://www.aquariumcontrolcenter.com/
     

  2. Arricefe

    Arricefe Member Build Thread Contributor

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    Hello is this a support website? Do customers pay for service?
     
  3. petemichelle

    petemichelle Active Member

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    IS THAT IT? 14 days of support for a $1000 purchase. wow what happens after that? we have to pay for questions. you got to be kidding...
     
  4. DarthSimon

    DarthSimon Aquarium Control Center R2R Supporter Platinum Sponsor Partner Member 2019 Reef Tank 365 Build Thread Contributor NJRC Member

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    Hi Peter,

    Thank you very much for your reply. We have since increased our free tech support on all apex purchased products to 30 days.

    To follow up to your “Got to be Kidding Me” comment.

    You are always free to ask basic questions any time you like. I am happy to answer them. Matter fact, I answer questions all the time here on R2R for free. Have been doing so for almost 2 years.

    We do charge for installation, as well as advanced custom programming onsite or remotely. We are also available rather quickly, as we have a free online chat tool and support portal on our website. We also have the ability to safely remotely access your computer, and help with troublesome issues, quickly. That is all included in the 30 days free tech support.


    Aquarium Control Center has an extensive knowledge of Neptune Systems products.
    We hope to serve you in the future.
     

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