So I rarely do this but after the experience I had with Quarantinefish.us, I just had to post something.
to start off, this is, by far, the single best place i have EVER gotten anything from regarding anything to to with an aquarium.
I found the website on this forum and, after some trouble with getting sick fish from local fish stores, decided to try it out. I had never ordered fish via mail before and was not very familiar with the quarantine process or what it entailed.
Mike contacted me with some pricing, information about what he does, shipping, and instructions on what to do when i get the fish.
I ordered 4 fish.
The pricing is slightly higher than you would see normally - but keep in mind; you are buying the fish, the chemicals/supplies to quarantine, power and space required, and A LOT of time - i feel the pricing is fair.
After the quarantine process, i received the package via fedex next day air - fedex delivered the package late, in the middle of the day and as i live in illinois and it was freezing, one of the fish was a bit stressed out and died the next day. but they all ARRIVED alive. The packaging was top notch - thick foam box, double bagged, with heat-pack. I was also sent via email instructions on how to properly acclimate the fish - very detailed.
all of the other fish are doing great and very active!
I had emailed Mike to ask if i had done anything wrong that could have caused the death a day later.
Mike actually called me to get more information!!!! we determined that fedex simply delivered the package a bit too late in the cold and the fish was likely stressed out.
Even though it was nothing HE did wrong, he still gave me credit for the dead fish - which i will definitely be using in a future order.
we had a nice chat and he asked for my feedback with the entire process as he uses that to improve! - you can really tell he cares about his business AND his customers.
this is extremely rare these days.
People / businesses that stand out among the rest deserve to be recognized and thanked for their fantastic services.
I will honestly be sticking with this business for pretty much all my livestock aquarium needs in the future.
*** I have not received anything for writing this, nor was anyone aware from quarantinefish.us that I was going to write this review, nor do I expect anything in return for writing it***
to start off, this is, by far, the single best place i have EVER gotten anything from regarding anything to to with an aquarium.
I found the website on this forum and, after some trouble with getting sick fish from local fish stores, decided to try it out. I had never ordered fish via mail before and was not very familiar with the quarantine process or what it entailed.
Mike contacted me with some pricing, information about what he does, shipping, and instructions on what to do when i get the fish.
I ordered 4 fish.
The pricing is slightly higher than you would see normally - but keep in mind; you are buying the fish, the chemicals/supplies to quarantine, power and space required, and A LOT of time - i feel the pricing is fair.
After the quarantine process, i received the package via fedex next day air - fedex delivered the package late, in the middle of the day and as i live in illinois and it was freezing, one of the fish was a bit stressed out and died the next day. but they all ARRIVED alive. The packaging was top notch - thick foam box, double bagged, with heat-pack. I was also sent via email instructions on how to properly acclimate the fish - very detailed.
all of the other fish are doing great and very active!
I had emailed Mike to ask if i had done anything wrong that could have caused the death a day later.
Mike actually called me to get more information!!!! we determined that fedex simply delivered the package a bit too late in the cold and the fish was likely stressed out.
Even though it was nothing HE did wrong, he still gave me credit for the dead fish - which i will definitely be using in a future order.
we had a nice chat and he asked for my feedback with the entire process as he uses that to improve! - you can really tell he cares about his business AND his customers.
this is extremely rare these days.
People / businesses that stand out among the rest deserve to be recognized and thanked for their fantastic services.
I will honestly be sticking with this business for pretty much all my livestock aquarium needs in the future.
*** I have not received anything for writing this, nor was anyone aware from quarantinefish.us that I was going to write this review, nor do I expect anything in return for writing it***
