- Joined
- Feb 9, 2018
- Messages
- 518
- Reaction score
- 208
I am in despirate need of help. I just bought a brand new Aquamaxx Puratek RODI unit. As I was unboxing it and putting it together, I broke a 90 degree connector which connects to the cap of the RO membrane. It is completely my fault because I didn't read the directions all the way through. I was supposed to disconnect the line going into the membrane before unscrewing the cap. Now I have a broken connector and a part of it is stuck in the cap. I will provide pics below so you can see what I'm talking about. Now, to make matters worse I purchased the unit from Marine Depot just before they merged with BRS. Being a brand new unit, I am trying to get help through the manufacturer, but I have not received any replies. Nor do I know if I will get any at all with the merger which is why I'm reaching out to this community for help.
Thanks in advance,
Kenny G.
Thanks in advance,
Kenny G.