Bricked Apex?

Clownfishy

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Anything one managed to resolve what I think is a bricked Apex without sending it to Neptune? I woke up one morning last week to see the Apex with a blue flashing then purple then orange light and this continues to rotate through these colors. I can see the IP address on my router but I cannot connect to it from a browser or from the app. When I port scan the device, it shows no open ports. If I disconnect the ethernet cable, the lights go from orange the purple and continues rotating through these colors.
Pressing the reset button for any length of time does not do anything.
 

SuncrestReef

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Disconnect everything from the Apex, then connect only the AquaBus cable from your EnergyBar to the Apex (leave all other modules disconnected). What does the light show then? If it still has the same problem, carefully inspect each AquaBus port and each end of the AquaBus cable for any corrosion. Try a different cable if available.
 
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Clownfishy

Clownfishy

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Thanks tried that same problem. I also used a power supply and no aquabus cable, still the same issue.
Is there anything else I could try?
 

SuncrestReef

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Thanks tried that same problem. I also used a power supply and no aquabus cable, still the same issue.
Is there anything else I could try?

Nothing else I know of. You'll probably need to work with Neptune Support on this.
 
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Clownfishy

Clownfishy

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Many thanks. Very strange as I was not updating the firmware, just woke up in the morning and it was doing this!
 

csund

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This happened to me twice. The first time I paid for the exchange brain unit. The second time I paid for the exchange and also purchased a GHL system and promptly sold the apex. Never looked back.
 

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