Canada customers get screwed

[Sleeping Giant]

Timely thread for me, I was just about to order from Canada and wondered about import fees. Was hoping Aquarium Depot or JL would carry Noo-psyche.

Those brokerage fees aren't too terrible, will order anyway. Excited to try one out.

hook up in the USA with @Zach B for @noopsyche lights, great service and fast delivery

 

[Sleeping Giant]

nevermind my post above lol I didn't read the last line

 

[Sleeping Giant]

Timely thread for me, I was just about to order from Canada and wondered about import fees. Was hoping Aquarium Depot or JL would carry Noo-psyche.

Those brokerage fees aren't too terrible, will order anyway. Excited to try one out.

 

[Lebowski_]

nevermind my post above lol I didn't read the last line

Classic Northern Ontarian

signed - Southern Ontarian

 

[Sleeping Giant]

Classic Northern Ontarian

signed - Southern Ontarian

 

[Bhorsky]

I will look into this today

Hi Zach, I just had to pay $45 in brokerage fees as well. Could you advise if there's something I can do.

 

[Zach B]

Hi Zach, I just had to pay $45 in brokerage fees as well. Could you advise if there's something I can do.

I'm surprised there was a fee. I used priority usps thinking they didn't have any.

 

[Lebowski_]

Zach, any chance you would get set up with a Canadian reseller? I think most of us would rather pay a known $15-20 extra if it means removing the unreliable customs fee.

 

[Zach B]

Were there other Canadian customers that had to pay a fee with usps? I was under the impression it was only ups doing that before. We will get it figured out

 

[Sleeping Giant]

Were there other Canadian customers that had to pay a fee with usps? I was under the impression it was only ups doing that before. We will get it figured out

I did

 

[Zach B]

Hi Zach, I just had to pay $45 in brokerage fees as well. Could you advise if there's something I can do.

I can't believe they charge that much. That's crazy, that was about $90 us to send lol. I will investigate this and why and see what we can do My apologies. I thought the fees were like $10

 

[Bhorsky]

I can't believe they charge that much. That's crazy, that was about $90 us to send lol. I will investigate this and why and see what we can do My apologies. I thought the fees were like $10

That's ok, I appreciate it! Thanks again

 

[Lebowski_]

Hi Zach, I just had to pay $45 in brokerage fees as well. Could you advise if there's something I can do.

I did

What did you guys pay all-in, in CAD?

I am looking at getting a K7 Mini, would like to give this brand a try before I switch larger tanks, but not sure on the math with delivery+customs.

@Paul B do you have a general price structure for Canadian customers - I know conversion rates change.

 

[Sleeping Giant]

What did you guys pay all-in, in CAD?

I am looking at getting a K7 Mini, would like to give this brand a try before I switch larger tanks, but not sure on the math with delivery+customs.

@Paul B do you have a general price structure for Canadian customers - I know conversion rates change.

I paid $28 to customs for a noopsyche mini and about double for two 140w. Paid in Canadian loonies

 

[Lebowski_]

I paid $28 to customs for a noopsyche mini and about double for two 140w. Paid in Canadian loonies

So around $160ish CAD after conversion and taxes (HST in Ontario) + $28 customs for the Mini.

We're at $188 CAD.

Was there anything else, such as freight/delivery?

 

[Bhorsky]

So around $160ish CAD after conversion and taxes (HST in Ontario) + $28 customs for the Mini.

We're at $188 CAD.

Was there anything else, such as freight/delivery?

I paid $45 Cad for customs (I bought 4 noopsyche k7 pro3 *no mount kit)

 

[Zach B]

Wow. I'm sorry guys, I thought usps was much cheaper. It's double what ups charges to ship so I assumed they paid the majority of customs fees according to the original post

 

[Zach B]

I will discuss this with Noo-Psyche this evening

 

[Lebowski_]

I paid $45 Cad for customs (I bought 4 noopsyche k7 pro3 *no mount kit)

Thanks Bhorksy!

 

[Sleeping Giant]

So around $160ish CAD after conversion and taxes (HST in Ontario) + $28 customs for the Mini.

We're at $188 CAD.

Was there anything else, such as freight/delivery?

it would have been that much, but I only paid customs because I won the light. But overall, that's not too bad, fast shipping and really good light prices.
It's more than likely based on what the light is worth when it's going through customs that affects the extra costs for us at customs.