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Hi all,
I'm writing to open a discussion about a phrase many sellers use, that is often not spelled out clearly enough. My hope is the community has a consensus on how to interpret this phrase, or at least that this will prompt sellers to be more specific.
Sellers often say "not responsible for shipper delays". This sounds perfectly reasonable but there are at least two different interpretations of the phrase out there.
1. If the shipping company delivers your package late, I cannot refund your shipping cost (which you paid for on-time arrival) but will still cover DOAs.
2. If the shipping company delivers your package late, I cannot refund either shipping cost or the costs of any DOAs, since it's the shipper's fault.
I would never knowingly enter into a sale under definition 2. Definition 1 seems entirely fair to me. My reasoning is this. I consider it appropriate that in the event of shipping accidents, both the buyer and the seller should share the loss. The buyer loses out on shipping costs, and the seller on the coral costs. Under definition 1, the seller loses *nothing*, its just as profitable as a successful shipment from the seller perspective.
But of course any seller can set the terms of their sale, and the buyer can accept them or not. I am only suggesting more clarity in this particular term of sale.
R2R, how do you interpret this phrase "not responsible for shipping errors"? Meaning 1 or meaning 2?
[This thread would be best in the Sales forum but that thing moves too fast except for sticky posts. If mods prefer to move it there, please feel free]
I'm writing to open a discussion about a phrase many sellers use, that is often not spelled out clearly enough. My hope is the community has a consensus on how to interpret this phrase, or at least that this will prompt sellers to be more specific.
Sellers often say "not responsible for shipper delays". This sounds perfectly reasonable but there are at least two different interpretations of the phrase out there.
1. If the shipping company delivers your package late, I cannot refund your shipping cost (which you paid for on-time arrival) but will still cover DOAs.
2. If the shipping company delivers your package late, I cannot refund either shipping cost or the costs of any DOAs, since it's the shipper's fault.
I would never knowingly enter into a sale under definition 2. Definition 1 seems entirely fair to me. My reasoning is this. I consider it appropriate that in the event of shipping accidents, both the buyer and the seller should share the loss. The buyer loses out on shipping costs, and the seller on the coral costs. Under definition 1, the seller loses *nothing*, its just as profitable as a successful shipment from the seller perspective.
But of course any seller can set the terms of their sale, and the buyer can accept them or not. I am only suggesting more clarity in this particular term of sale.
R2R, how do you interpret this phrase "not responsible for shipping errors"? Meaning 1 or meaning 2?
[This thread would be best in the Sales forum but that thing moves too fast except for sticky posts. If mods prefer to move it there, please feel free]