Well-Known MemberView Badges
- Aug 7, 2017
- Reaction score
- Tulsa, OK
I do agree that the standard of just going over the overflow is a little odd, but I do not feel misguided. The lid fits nicely over the box, with or without the lid. The picture clearly shows all the pieces and the description shows what the kit includes. I knew the box would be covered and opted just for an oversized feed door for the front, and let the overflow box be covered.Review of Artfully Acrylic's new Tsunami Lid
The good, the great, the ugly and what seriously needs improvement.
The good: Their/your communications are exceptional.
Shipping is fast.
Overall build quality is excellent,
Easy to assemble.
Excellent design work.
The bad: As I specified a lid for a Red Sea Reefer Nano, why does the lid come as a standard 17"x17" square? The water surface area is not a square, this SHOULD be the standard NOT an option which is easily missed as in my case.
The ugly: Now I am forced to purchase a replacement section for the rear of the lid for $16.12 because Artfully Acrylic either intentionally or hopefully unintentionally misrepresented the lid I purchased in order to make additional income.
Additionally I now need to purchase additional screening as well.
This makes advertised vs. actual cost of the lid deceptive, similar to a bait and switch tactic.
Suggestion for corrective action to is issue, as I have stated above: Making the Red Sea Reefer Nano overflow (an others I am sure) an option at an additional expense is simply wrong, this should be the standard as that is how the aquarium is designed. Include instructions, while the lid is easy to assemble, printed instructions would have been a nice touch. Also please include a printed invoice, not including one is unprofessional.
I still recommend this product to others with the caveat that a person pay VERY close attention to what EXACTLY they are ordering. Hopefully Artfully Acrylic will make the necessary changes which will make a good product into a game changing one but for now purchase with caution because what you thought you ordered may not be what you receive.
How often do you open your overflow box?