Coralvue Klir DI-4 Motor Broken Out of Box

[KENNYSREEF]

So just opened my new Klir Di-4 and installed it in my sump and notice that the motor doesn't turn the roller automatically or even when manually pressed...

Anyone had an issue like this? Literally brand new out of the box and doesn't even work. Not sure what kind of quality control is happening over at Coralvue, but this is not acceptable...

 

[ColoredRock]

So just opened my new Klir Di-4 and installed it in my sump and notice that the motor doesn't turn the roller automatically or even when manually pressed...

Anyone had an issue like this? Literally brand new out of the box and doesn't even work. Not sure what kind of quality control is happening over at Coralvue, but this is not acceptable...

did you talk to customer service? Nothing ever made is 100% perfect .. have you given them a chance to fix the issue?

 

[vetteguy53081]

So just opened my new Klir Di-4 and installed it in my sump and notice that the motor doesn't turn the roller automatically or even when manually pressed...

Anyone had an issue like this? Literally brand new out of the box and doesn't even work. Not sure what kind of quality control is happening over at Coralvue, but this is not acceptable...

contact manufacturer. Great customer service

 

[KENNYSREEF]

did you talk to customer service? Nothing ever made is 100% perfect .. have you given them a chance to fix the issue?

I agree nothing is 100% perfect, but this seems to be a quality control issue. I've found 2/3 other threads noting the same exact issue. Brand new out of box Klir not working.

I have a support ticket out for them, but I'm merely asking others if they've seen the same thing other than the 2/3 other post I have seen.

 

[KENNYSREEF]

contact manufacturer. Great customer service

I have and I'm sure they'll remedy, but seems to be a constant issue with these motors.