I placed an order for pods and they had a special. If you buy 3-16 ounce pods from AlgaGen, you would receive a free bottle of PhycoPure. I ordered the 3 16 ounce pods and when I received the order, there were only two of the pods. I contacted customer service and they said that one of the items was not able to ship and that if 75% of your order is available they ship. I was not charged for the pods that were missing and I did not receive the free Phycopure. I can't believe they don't even contact you if something is unavailable when their website lists it as being available. I have made quite a few purchases through them and I can't believe they treat a returning customer like this. I will not be back to do business with them as there is too much competition out there that will bend over backwards to help. They can even keep the rewards that I earned from purchases. I will continue my support of Algae Barn instead.