I hate to say it, however their service has gown down the commode in recent years. I used to enjoy buying from them, and had done so for over 10 years. I recently ordered frozen fish food. Got the UPS confirmation that it would be delivered by noon. It was 2.5 hours late. No huge deal, and more UPS's fault than anything. However when I asked DFSLA about it, they basically dismissed it and offered no real solution other than will-call at UPS. They also went on to say that UPS had until 8PM to deliver the package. I spent 6 years at UPS and know for sure that the time promised is the time it is supposed to be delivered by, not merely a suggestion. I bought the food online as a convenience. Instead, I will give the business to local stores.