Drs Foster and Smith just pulled the rug out from under me

[ajhudson15]

I bought 2 cheap things and just checked my order. One is on back order for another 2 weeks but I had zero communication telling me that.

 

[Benny Morosco]

I know when you order from LiveAquaria once you order it disappears and you can’t track your order you have to call them. Just not a good way to do business

 

[Potatohead]

Being in Canada, this is what I get when I go their site now:

Lots of people ship within the US and just drive down and pick up, I live ten minutes from the border. Oh well, there are other stores.

 

[JaimeAdams]

I usually don't order from them as I work in the industry and get stuff wholesale. The 25% off the new Apex is a good deal. That is basically the wholesale price.

 

[siggy]

I know when you order from LiveAquaria once you order it disappears and you can’t track your order you have to call them. Just not a good way to do business

I know, but you can track with the shipping confirmation email

 

[Reef Dude]

I usually don't order from them as I work in the industry and get stuff wholesale. The 25% off the new Apex is a good deal. That is basically the wholesale price.

That’s interesting. I had no idea what the wholesale price would be on this type of item. I thought the wholesale price might be higher actually. The lady I spoke with indicated that they would be losing money in this transaction (which I assumed anyway), but she was willing to do it to try to make things right.

Today, now that I’ve cooled off a little, I’m still a little frustrated over what happened. But overall, I’m feeling a better about the situation. I’ve been giving them (DFS and Live Aquaria) my money for many years. The only company I give more of my money to is BRS. Although sometimes there’s an issue with an order I’ve received, customer service has always been incredible. So I’m thinking that I should see the big picture with how well they’ve treated me in the past and how they tried to make this situation somewhat better, and move on. Hopefully this is a one off mass screw up that won’t happen again. Plus, it’s really hard to stay away since it’s ridiculously cheap to buy salt from them when they have a flash sale or offer a coupon.

 

[mckinney0171]

man wish I hadn't missed out on the Fusion Lagoons for 50% off!

 

[Retro Reefer]

Sorry to see so many people having issues with them, personally I have always received the best possible service anyone could ask for and over the last few months I have saved hundreds on equipment including a couple orders that I thought for sure they would cancel because of the ridiculous low pricing.. same with live aquaria.

 

[Benny Morosco]

I usually don't order from them as I work in the industry and get stuff wholesale. The 25% off the new Apex is a good deal. That is basically the wholesale price.

Hook me up then Jaime!!!!!!!!!!!! lol

 

[JaimeAdams]

That’s interesting. I had no idea what the wholesale price would be on this type of item. I thought the wholesale price might be higher actually. The lady I spoke with indicated that they would be losing money in this transaction (which I assumed anyway), but she was willing to do it to try to make things right.

Today, now that I’ve cooled off a little, I’m still a little frustrated over what happened. But overall, I’m feeling a better about the situation. I’ve been giving them (DFS and Live Aquaria) my money for many years. The only company I give more of my money to is BRS. Although sometimes there’s an issue with an order I’ve received, customer service has always been incredible. So I’m thinking that I should see the big picture with how well they’ve treated me in the past and how they tried to make this situation somewhat better, and move on. Hopefully this is a one off mass screw up that won’t happen again. Plus, it’s really hard to stay away since it’s ridiculously cheap to buy salt from them when they have a flash sale or offer a coupon.

The percentage changes slightly based on the level of an authorized dealer you are. I am sure Fosters and Smith is the highest level with the volume that they do. High end MAP priced equipment generally has really low markups. Usually 15%-25%. So the next time you are shopping realize that the the person selling you that $800 light is probably only making $100 or so off of it. Most people that I deal with that try to wheel and deal think you are tripping your money or something on the equipment and that is very far from the truth.

 

[Lor]

man wish I hadn't missed out on the Fusion Lagoons for 50% off!

How much was it being sold for?

 

[JayBABQ]

Well it looks like they will be going in a new direction without Live Aquaria...... DFS will look like a Petco or Wallmart? ....Change is a coming
13 Jun 2018
Petco Announces the Appointment of Ron Coughlin as Chief Executive Officer
SAN DIEGO, June 13, 2018 -- Petco Animal Supplies, Inc. announced today that it has named Ron Coughlin as its new Chief Executive Officer. Mr. Coughlin joins the Company from HP Inc., where he served for 11 years, most recently as President of Personal Systems. He will begin in this role as of Monday, June 18.


SAN DIEGO, May 22, 2018 -- Petco today announced that Laura Wilkin has joined the national pet specialty retailer as executive vice president of supply chain and inventory. Wilkin will lead Petco’s ongoing supply chain transformation, responsible for all of the company’s inventory management operations, including logistics, planning and pricing.
Wilkin comes to Petco from Walmart, where she served as senior vice president, logistics and replenishment.

Explains a lot