Elos tank showed up today... but its not all good news.

Discussion in 'General Equipment, Hardware, Filtration' started by sayitfast, Nov 9, 2016.

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  1. Rick.45cal

    Rick.45cal Valuable Member R2R Supporter Reef Squad R2R Excellence Award Build Thread Contributor

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    Oh man, having to wait has got to be the worst part about this. I've got a lift gate on my F350, we can drag it over here, pop it open, and do the leak test over here at my house! :D

    No dice? I'll keep my fingers crossed for you! Congrats!
     

  2. ourcoralreef

    ourcoralreef Well-Known Member

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    Ok its Thursday open open open it :)o_O
     
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  3. KenJ

    KenJ Member R2R Supporter

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    Good Luck, They do pack them well!
     
  4. sayitfast

    sayitfast Active Member R2R Supporter

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    Okay... so the stand is hosed. Scratches all over the panels. No hardware present to put the stand together. Maybe it fell out? Not sure what happened but I think the crate might have been repacked by FedEx but I'm just guessing at this point.

    The panels had a protective coating of shrink wrap but the scratches went through and deep rub marks are on the panels.

    The tank was shipped on the pallet with a very thin piece of cardboard underneath it. The overflow has separated a tiny bit on a seem... .I have very little faith the tank will hold water. So I will still leak test the tank and I have contacted the vendor.

    Called the vendor and spoke with them. I need to get all my pics together and send tonight.

    Incredibly frustrated for sure... I will post pics later.
     
  5. Reef man 89

    Reef man 89 Valuable Member

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    Man that is the worst news I have heard all day . I hope that FedEx makes it right and replaces the tank and overnight it to your house. They should send extra guys to ur place to set the new one up while u sit back and watch. While you keep telling them ( this is what happens when you wreck nice thing) that would be the day
     
  6. Zoaeasy

    Zoaeasy Active Member R2R Supporter Partner Member 2018

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    Sorry to hear man but sure it will work out.
    Fellow Elos user here 36 gallon midi bought or from BRS depot when they stocked it
    What size is it?
     
  7. sayitfast

    sayitfast Active Member R2R Supporter

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    Mine was a 160...
     
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  8. ourcoralreef

    ourcoralreef Well-Known Member

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    Oh wow that sucks i really hope they make it right cant wait to see the tank build
     
  9. Garia666

    Garia666 Active Member

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    Man that realy Sucks, i hope you will get a replacement quickly.
     
  10. eleet

    eleet Active Member 3RMAS Member

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    That's awful. So sorry to hear.
     
  11. revhtree

    revhtree Owner Administrator Staff Member Team R2R R2R Supporter R2R Excellence Award Photo of the Month Award Build Thread Contributor Article Contributor Partner Member 2018

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    Oh bro so sorry! BLAH!
     
  12. V4Vendetta

    V4Vendetta Member

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    who was your vendor if you don't mind me asking.
     
  13. sayitfast

    sayitfast Active Member R2R Supporter

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    Aquarium Specialty... they are doing there part. I have sent the all the images and FedEx docs. I have zero complaints at this point as far as Aquarium Specialty goes.
     
  14. jcdeng

    jcdeng Valuable Member

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    this makes me appreciate the fact that an Elos store is so close to me and the staffs delivered my tank themselves back when I first started.

    Best of luck OP.
     
  15. V4Vendetta

    V4Vendetta Member

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    Did you get the sump with the tank also? Did you get the newly updated sump or the old sump design?
     
  16. Robink

    Robink Valuable Member

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    Good luck! Hoping it's ok.
     
  17. Salty1962

    Salty1962 Wrasse and SPS Lover R2R Supporter Reef Squad R2R Excellence Award Build Thread Contributor Partner Member 2018

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    I know your pain, FEDEX damaged my CL aquarium but I was fortunate that CL did pack everything very well. It turned out OK and I hope yours does as well!

    Scared.jpg
     
  18. sayitfast

    sayitfast Active Member R2R Supporter

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    Mine came with a Sump, ATO and their new DC Pump. The Pump and ATO came in retail packaging and are fine. The sump, I think is the old design. Same design I've seen on others at least. I have ordered a custom Sump from LifeReef which should be done very soon...
     
    Last edited: Nov 14, 2016
  19. V4Vendetta

    V4Vendetta Member

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    I just received my ELOS 70 about a week ago and mine came with an newly designed sump according to Nichola. Thank god mine came undamaged. Have you try the leak test yet?
     
  20. sayitfast

    sayitfast Active Member R2R Supporter

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    Well... I received some good news today. Elos is sending me a new Tank and they are going to replace any damaged panels on the stand. So thanks to Scott and Aquarium Specialty and Nicola (Elos) for taking care of this.

    I hope FedEx is a bit easier on the replacement shipment.

    :);););):):):)
     
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