First loss, received splendid dottyback Friday and it just never swam straight and would lay on its side. The rest of my order has been doing excellent and eating right away. First time putting a claim in so let’s see how it goes-
First loss from Divers Den
- Thread starter Hydrored
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OP
OP
That’s crazy, especially considering the amount of orders I’ve put through and never made a claim. Hopefully it goes smooth
jsbzcmcdaniel
Active Member
LiveAquaria has been great when you have a loss. As others suggested, take photos and put in a baggie in the freezer.
mfinn
likes zoanthids
I've never had a problem, but as advised, keep the fish in your freezer until the matter is resolved.
@Hydrored good afternoon, so sorry to hear of your loss..glad the rest of your order is thriving. Please submit your claim. The claim form also provides all of the details, such as the image requirements. Once submitted, we will issue the store credit within 72 hours and notify you once processed. Thank you and have a great rest of your day!First loss, received splendid dottyback Friday and it just never swam straight and would lay on its side. The rest of my order has been doing excellent and eating right away. First time putting a claim in so let’s see how it goes-
SaltBabies
Active Member
I've never had trouble with Live Aquaria honoring their agreements. I've had fish die but LA promptly without any hassel replaced.
OP
OP
Thank you for the great customer service! I received the credit today
@Hydrored You are very welcome! Thank you for your loyalty to Live Aquaria, have a great day!
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