We have all been there. Sometimes while you are in the tank tinkering with things, something get out of whack and you go into a little bit of a freakout mode. Despite what you might be saying in your head, you are not alone and we are here to help you. Of course, as is the case most times, these things happen after the normal work hours. But no need to fear, ATI North America is here to help you next time you may get in a pickle with your fixture. Maybe you upload a program and an LED clusters is not working anymore. Or you had an issue with a power outage and the program disappeared. Rest assured, most issues are easily fixed by following the instructions offered at our ATI North America page on YouTube: https://www.youtube.com/user/ATINorthAmericaTV We have created dozens of easy to follow instructional videos that will take you step by step into troubleshooting some of the common issues you may have with your ATI Lights or Skimmers. If you need to change a ballast or replace a fan, or troubleshoot an impeller issue, you will find our catalog of videos extremely helpful in getting your ATI product back up and running like new. Of course, If you are still experiencing trouble, please don’t hesitate to contact us at firstname.lastname@example.org.