Giesemann Aurora help

[Nsakis1]

Setting up a new tank and looking to use a 60” Giesemann Aurora T5/LED fixture. Problem I’m having is I cannot for the life of me find a device that is able to download the GiesemannBT app. I believe this is the correct app based on what I have read. I have tried the following devices:
iPhone 12
Android tablet
Android phone
Mac desktop

All of them say my device is either not compatible or the version of Android I’m running is too new to run the app. Interesting thing is that the app shows it was most recently updated in March 2021, but yet when I tried my phone from 2018, which surprisingly still turns on, I was still told it’s running too new of a version. I checked the version on that phone and it was 8.0. Apparently android was running version 12 in March 20 twenty1 so that doesn’t make sense to me.
Both the T5 and LEDs turn on when plugged into the wall. I just have no control. I sent an email directly to the company.

Any other ideas?!

 

[KrisReef]

I hope someone can help get the light connected.

Have you asked AI to supply a fix or patch to make it operate? My understanding is that AI is going to solve all these problems before we even think about them, so althought I have no help for you, I also don't have much hope for any of us once the Devil's Artificial Brain is finally operational.

So let's just call this a bump into the pit.

 

[nanoguyben]

Have you had any luck? I'm having the same issue over the last week. I have tried two different android phones and an old windows laptop. All items I have had to borrow from people and I still can't control my light. I am absolutely in disbelief that a company at their level would not have a better and updated app. There will be no way you will be able to use any sort of apple device. Their customer service has been awful and I honestly feel like throwing this fixture in the garbage and starting over. Just a horrible experience for me. And, they forgot to send me some of the hardware from germany, I had to go to lowes and find stuff to make it work. The worst experience I've ever had with a product in my entire life in this community.

 

[frasers4th]

The Giesemann Aurora V12 & LYNK App – An Absolute Scam!
This is, without a doubt, the worst purchase I have ever made. The Aurora V12 and the LYNK app are a complete and utter failure, and Giesemann’s atrocious customer service makes the situation even worse.
The app is completely broken—it won’t connect via WiFi or Bluetooth, and the only way to make adjustments is to reset and reprogram the entire system every single time. Imagine paying premium prices for a so-called “smart” lighting system that can’t even perform basic functions without a full restart. It’s beyond unacceptable—it’s a disgrace.
But the real kicker? Giesemann does not care. Their customer support is a joke—slow, dismissive, and absolutely useless. Every time you ask for help, they just pass the blame to some third party, completely ignoring the fact that their own product is fundamentally broken. No real solutions, no accountability, just excuses and deflection.
For the insane price they charge, you’d expect a flawless system with top-tier support. Instead, you get a buggy, unreliable, dysfunctional mess, paired with a company that refuses to take responsibility for the disaster they’ve created.
DO NOT BUY the Aurora V12 unless you enjoy wasting your money on a product that simply DOES NOT WORK. This is a scam, plain and simple. Giesemann should be ashamed.
#AuroraV12 #Giesemann #Tot#AuroraV12r#Giesemannt#TotalScamS#GarbageProductk#CustomerServiceFaill#LynkAppIsTrash#AvoidAtAllCosts

 

[Steve D.]

Wow! Is Giesemann aware that you are posting this type of review related to their Aurora V12 on reef2reef? You're going to have an impact, that's for sure. I'd be surprised if they didn't reach out to you in damage control mode. They're not stupid. Who did you speak with at Giesemann? Have you considered doing a copy and paste and forwarding them your comment? Just wondering, where are you? In Deep Cove Vancouver?