Has anyone been refunded fedex fees for delayed live aquaria order?

[Chrisv.]

Hi Reefers,

Today I took delivery on a live aquaria order that was delayed several hours.

I noticed on the fedex tracking website that delivery was supposed to be 10:30am and the fedex site says that “We will, at our option, and upon request, either refund or credit to the applicable invoice only your transportation charges if we deliver a shipment 60 seconds or more after the applicable delivery commitment time.”

Has anyone here held them to this? Did you initiate the claim, or does the shipper need to do it?

it’s never fun to sit around all day and miss work while waiting for an order….especially when there is a -13 wind chill, the box is only getting colder (60F when it finally got here). Before anyone starts on how I really shouldn’t ship when it’s this cold…I BEGGED live aquaria to delay 24 hours (still within the two day window) but I guess you know how that went…

 

[FishyFishFish]

Is the guarantee currently valid?

FedEx Service Guide - Money Back Guarantee

We back FedEx Express shipments, FedEx Ground shipments within the U.S. and to Canada, and FedEx Freight shipments, with a money-back guarantee.

www.fedex.com

 

[mfinn]

IMO you are lucky it was only delayed a couple hours.

 

[Chrisv.]

Is the guarantee currently valid?

FedEx Service Guide - Money Back Guarantee

We back FedEx Express shipments, FedEx Ground shipments within the U.S. and to Canada, and FedEx Freight shipments, with a money-back guarantee.

www.fedex.com

Wow. Probably not.

 

[Mxracer65]

Don't get me started on delivery folks. They ALWAYS deliver to my doorstep, had I not seen the truck at the end of my driveway by chance I would have never looked by my mailbox for the package. In this state animal abuse is a felony offense, as far as I'm concerned this qualifies.

 

[Tamberav]

Hi Reefers,

Today I took delivery on a live aquaria order that was delayed several hours.

I noticed on the fedex tracking website that delivery was supposed to be 10:30am and the fedex site says that “We will, at our option, and upon request, either refund or credit to the applicable invoice only your transportation charges if we deliver a shipment 60 seconds or more after the applicable delivery commitment time.”

Has anyone here held them to this? Did you initiate the claim, or does the shipper need to do it?

it’s never fun to sit around all day and miss work while waiting for an order….especially when there is a -13 wind chill, the box is only getting colder (60F when it finally got here). Before anyone starts on how I really shouldn’t ship when it’s this cold…I BEGGED live aquaria to delay 24 hours (still within the two day window) but I guess you know how that went…

They don't have guarantees around the holidays (and probably not around COVID surges).

 

[Chrisv.]

IMO you are lucky it was only delayed a couple hours.

I totally agree. I tried to get them to delay 24h until things warmed up, but they refused.

Sounds like the FedEx guarantee is temporarily suspended, but if not... They just make such a big deal about it on their site.

 

[Chrisv.]

They don't have guarantees around the holidays (and probably not around COVID surges).

This seems to be the case. Under normal circumstances did they refund?

I actually had two FedEx shipments that were scheduled to be delivered by 10:30 today (one for work) and they were both delayed. Par for the course I guess.

 

[Tamberav]

This seems to be the case. Under normal circumstances did they refund?

I actually had two FedEx shipments that were scheduled to be delivered by 10:30 today (one for work) and they were both delayed. Par for the course I guess.

They had a form online to fill out for it.

 

[Chrisv.]

To close the loop on this, I confirmed that live aquaria ships Priority Overnight, which is among the services that is not eligible for a guarantee currently.

 

[mfinn]

I totally agree. I tried to get them to delay 24h until things warmed up, but they refused.

Sounds like the FedEx guarantee is temporarily suspended, but if not... They just make such a big deal about it on their site.

I completely understand your issue with the whole thing.
For what it's worth, none of my overnight deliveries has been on time ( you know when you get the tracking email and says delivery by noon?) or even on the correct day since before Thanksgiving.