I’ve got two Nero’s in my tank. One about 8 months old, one about 2-3 months old. Tonight I was feeding the fish and saw that the left side one wasn’t running. I tried to reboot it and noticed the blade tried to spin but a screeching sound came from the motor and then it stopped. I pulled it out to clean it thinking something was obstructing it, but nothing. Put it back and same thing. Finally on the third reboot, it spun, screeched and stopped and then started spinning normally. It’s odd because the Nero is near the top of the tank and I have pretty large particle substrate that doesn’t really move—I doubt anything got caught in it unless it’s from when my snail got sucked into it weeks back. But even then, his shell didn’t go into it, just the actual snail part (he was too big to fit)
I just emailed AI about it, but I’m wondering how their customer service is. I think something is wrong because the pump isn’t that old and I don’t really have any coralline in my tank to cause it to be malfunctioning so soon.
Has anyone dealt with their warranty?
I just emailed AI about it, but I’m wondering how their customer service is. I think something is wrong because the pump isn’t that old and I don’t really have any coralline in my tank to cause it to be malfunctioning so soon.
Has anyone dealt with their warranty?