Haven’t gotten shipping tracking confirmation

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bigfish3

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This is turning into a real grab bag of scenarios.

Today, out of the blue, I received a package via DHL, the 2 lights were in the package!

I’m still waiting for the shades. I posted that scenario earlier.

I’m happy to have the lights, I can get moving on that bit, and add the shades when they finally arrive.

I did email customer support, but I don’t expect the hear from them anytime soon, based on other posts here.
 

IvanL

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Got too excited too soon. Package says it’s at a local FedEx station for last 7 days now. No delivery date. Opened a case with FedEx and they can’t locate the package.
I give up. No lights and out of money. Now will have to submit a credit card case.
 

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Reefingiscool

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Ordered on 10/16/24, label created on 10/20/24, package received on 10/24/24. Very fast and smooth transaction!!
 

tharrison

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Ordered Sept 13/2024, Shipped out October 15/2024, received Oct 24/2024. The lights look fantastic, the app is pretty awful to use unfortunately but hopefully it’s not as painful once I get it figured out! Makes the tank look fantastic. I hope everyone else receives their orders.
 

elliottgraniteo

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Hey @Zach B I'm looking for any possible update on my order, the order number is 2864 placed on 10/22/2024, please let me know of any possible update! Looking forward to using these lights!
 

IvanL

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After FedEx lost the package, they found it a week later. Out for delivery today. Will let you guys know status of lights when they arrive. Ordered 9/13 and now anticipated delivery 10/29.
 

IvanL

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Delivered. Outside box beat up but inside lights were well packaged. Up and running!
 

ryudo80

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I ordered mine on 10/15 #2851 but haven't received any shipping notification yet. Also, no response on email about shipping status.
 

Coldcloud

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I ordered mine on 10/15 #2851 but haven't received any shipping notification yet. Also, no response on email about shipping status.
I actually placed a second order on 10/19 (I’m a few order #’s higher than you). I emailed the company and got a reply yesterday. I was advised my order would be shipped this week, so I’d imagine yours probably will be too. This shipping process is less than ideal but honestly I was so happy with the first light (even with the shipping delays) I decided to get a second.
 

ryudo80

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Yeah I ordered one 3 months ago and it was shipped pretty fast. This time, I messaged the seller on here plus emailing them recently but no response in either cases. That is good that you got a response from them. I'll wait and see, hopefully both yours and mine will get shipped soon. Thanks for the info.
 

timfoksha

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I ordered the mini on the 10/19; order is confirmed but not shipped. I sent them a message in their chat multiple times and they keep saying that it'll be 'shipped these two days', but nothing is happening with the status.
 

PICO42

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It actually got shipped out the 20th, but tracking showed it failed sorting for 5 days before it actually departed Hong Kong on the 7th day. Arrived in Chicago the 28th and is still there currently.
 

ryudo80

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I received my package today from USPS today without shipping notice as well. It was sent from Los Angeles. USPS notification showed shipped from Ebay even though I bought from their website.
 

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