Help! T5 channel not coming on - 60" Giesemann Aurora fixture

jessezm · Jul 20, 2019

Hey any help or ideas would be much appreciated - last night the power went out a few times. Don't know if this is related but I'm guessing it is. This is the model with the step up 110v to 220v transformer for the 4 X 80w T5s. They're on two separate channels, one is coming on and the other isn't. I've tried reconnecting to the app and reloading the program a few times, but only the one channel is working.

Any ideas or thoughts on what to do next?

Daniel@R2R · Jul 31, 2019

Have you reached out to the manufacturer? They may be able to help. I wish I had better ideas, but here's a free bump in case someone else knows.

MTBake · Jul 31, 2019

Most likely a ballast issue. I would also reach out to the manufacturer to see what they say.

jessezm · Jul 31, 2019

Yes, I did reach out, actually, and they thought it was either a ballast or control board issue. I had a new ballast shipped directly from Giesemann (not a cheap affair with the $60 in shipping) and plan to install it this weekend. It’s not an easy task getting the light down by myself and dismantled...

Hopefully that does it