Hydra 32 dead

[Goalie]

Anyone else have this issue? It was working fine a couple weeks f hours ago, then it turned off and it won’t turn back on. App can’t connect to it, can’t do a hard reset on it. It’s about 6-7 weeks old. The other light on the tank is fine.

 

[fridmani]

Unplug it. Hold the button while plugging it back in.

 

[Goalie]

I tried. It didn't work unfortunately. The light on the button doesn't turn on at all either.

 

[fridmani]

Ok. Send it back to AI. They are really good at taking care of you.

 

[92Miata]

Just send it back.

Nobody should be troubleshooting a 6 week old light fixture. Im

 

[MW319]

Last year I basically had the same issue with a hydra 26 Which was still covered under the one year warranty. I called AI and after trying the same things you tried to get it to turn on, which didn’t work, they sent me a Brand new hydra 26 the next day. I did request next day shipping which I gladly paid. Give them a call it was a very easy process as long as you have the receipt.

 

[nicholasng11]

try this, it worked for me when they light won’t turn on. I Open the unit up. I found the center module almost detach. Good luck

Hydra 32HD: Red/Teal Indicator

Overview If you happened to receive a new Hydra 32HD that has a red/teal flashing LED indicator, don't panic! This error code can be easily cleared and simply indicates a component has come loose ...

support.aquaillumination.com

 

[Goalie]

AI support had me send it back. So I sent it off today, hopefully they can fix it or give me a replacement.