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I've swapped Power supplies. Still happens. I wish it was the power supply.
...and they've completely gone silent in communication. I won't be supporting this company anymore. I own 6 Kessil lights. I'm currently setting up a planted Aquarium. I'll be using AI from this point forward.
There's no excuse. 3 days and not a solution or communication.
Disappointing.
Looking at everything, all of our RMA claims made the shipping deadlines, so all of them went out this week.It's finally taken care of. I hope. Sent CC Info so a replacement can be sent out.
That was way more difficult and painfully slower than it should have been. You guys should do something about that. Disappointing.
I'm sorry I had to air this. But I was getting zero responses from customer service.
One change you could make is to call the customer. Instead it was customer service rep asking a question via email and waiting 24+ hours to ask a follow up question etc etc. Not to mention the initial response time.
My situation could have been handled with a 2 minute phone call. Instead I have suffering animals(corals) for over a week now. $$$
I'm not being rude. I'm just explaining what could have prevented this whole mess.
Looks like I should invest in a backup.
Thanks for checking on the shipments. That gives me some reassurance. Because I hadn't received a shipment notice etc.
I really appreciate you checking.
That was my experience the 1 time I had an issue. Just gotta be a little patient in these not normal times as alot of businesses are operating with less employees cause of covid.Update. kessil stepped up. Had a new unit at my door this past Monday morning. So far so good. Wanted to give an update of the good that has happened.
You’ll be just as disappointed with AI customer service...and they've completely gone silent in communication. I won't be supporting this company anymore. I own 6 Kessil lights. I'm currently setting up a planted Aquarium. I'll be using AI from this point forward.
There's no excuse. 3 days and not a solution or communication.
Disappointing.