Important GHL Ion Director Firmware Update

[AquaNerd]

GHL has announced an important press release for all Ion Director users. Please read the official GHL press release.

GHL Ion Director Releases Important Firmware Update | AquaNerd

GHL has announced an important press release for all Ion Director users. Please read the official GHL press release below. ION Director sensor performance is

aquanerd.com

 

[IKD]

Thanks for sharing! I like how they included the latest delivery timeline news as well, even if it’s now 2-3 months from today which makes it Oct-Nov to get existing orders fulfilled.

 

[HuneyBear]

Update that software so your tester you won’t receive for 3-4 months will work properly…. Whatever.!.!.

 

[IKD]

Update that software so your tester you won’t receive for 3-4 months will work properly…. Whatever.!.!.

Did you see the latest? 3-4 months from today instead of earlier this month. No more updates on individual orders coming.

ION Director: Update on delivery situation and information about sensors​

Today we would like to inform you about the delivery of the IOND as well as the IOND sensor.

After we had delivered a significant amount of IOND in the last weeks we got very positive feedback from many customers, but unfortunately there were also problems.
For some customers the sensor did not work anymore, the sensor performance decreased much too fast - and this although every single sensor was tested several times before delivery.
After these cases became known, we investigated the problem and, as a precaution, throttled production and thus also the delivery of the IOND.
It turned out that some sensors had not survived the transport well. It is not yet certain whether this was caused by shocks, temperature fluctuations, drying out of the reference electrode or other reasons. In the meantime we had changed the way of transport several times: including dry, wet, wet in salt water, with varying success.
At the moment, dry shipping with pre-watering at the customer's site (please refer to the latest IOND instruction manual) seems to be best, but even here there were still occasional failures.
At the same time, the sensor has been further improved, among other things by increasing the layer thickness of the active surfaces to make it more mechanically and chemically resistant.

We promised that the sensor would function for at least 6 months, and of course we are still committed to this today. Sensors that fail within the first 6 months from purchase will be replaced free of charge to the customer.

Currently, we are confident that we will soon have finally solved the sensor transport problem; the production process and the transport method are being permanently optimized in countless tests.

Unfortunately, this circumstance, but also the still very fragile supply chains, shipping and logistics problems continue to delay the IOND delivery.

From today's perspective, it is expected that it will take another 3-4 months until all currently ordered IOND have been delivered. For new orders a delivery time of approx. 4 months has to be expected.
Of course we will do everything possible to speed up this process, but unfortunately there are limits to what we can do.

Furthermore, we must point out that we can no longer answer individual delivery time requests. The situation is too uncertain and dynamic, we find new conditions every day. We can also no longer give estimated times, as these only lead to frustration and disappointment on the part of the customer if they cannot be met. We can only assure that all binding pre-orders will be delivered in the order of receipt (for prepayment customers date of receipt of payment counts). Depending on logistical reasons and the availability of the models (color, country version, doser variant), this may occasionally be subject to change.

We are all very aware that this is an unsatisfactory situation, it is also understandable if customers do not want to wait any longer if they are not given an exact date.
As previously communicated, it is possible to cancel the order at any time and reorder when the delivery situation has normalized. If a deposit has been paid, it will of course be refunded immediately.

We thank you very much for your trust and patience, we appreciate it very much.

Your GHL Team