Is it possible for someone to call me

Discussion in 'Marine Depot' started by Dondante, Dec 14, 2018.

  1. Dondante

    Dondante Active Member

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    I've had a really hard time with communicating with your staff etc .

    Slow to return emails/”Live chat" which isn't "live."

    Nobody answering the phone when I've called twice. During business hours.

    Wrong information when someone does reply etc.

    I'm really at a loss to be honest.

    Thanks .I can PM my number
     

  2. MarineDepot

    MarineDepot Build a Better Aquarium R2R Supporter Platinum Sponsor Partner Sponsor 2019 Toys For Kids Sponsor 2018 Article Contributor

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    Hi @Dondante --

    We apologize for the difficulty reaching us. Our call center is closed on the weekend but I am happy to help you. Send a PM here or email social@marinedepot.com and let me know how I can help!

    Happy holidays,

    Jeff @ Marine Depot
     
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  3. Dondante

    Dondante Active Member

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    Thanks, Jeff .I sent you an email. I apologise you having to deal with this on a weekend.
     
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  4. MarineDepot

    MarineDepot Build a Better Aquarium R2R Supporter Platinum Sponsor Partner Sponsor 2019 Toys For Kids Sponsor 2018 Article Contributor

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    Don't apologize, I am happy to help! :)
     
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  5. MarineDepot

    MarineDepot Build a Better Aquarium R2R Supporter Platinum Sponsor Partner Sponsor 2019 Toys For Kids Sponsor 2018 Article Contributor

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    Great speaking with you! You are one cool dude. Thank you for allowing us to serve you!

    Jeff @ Marine Depot
     
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  6. Dondante

    Dondante Active Member

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    THANK YOU!!!! Jeff, Ivan and Felicia!!!

    First class people and great help!!!!
     
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  7. Dondante

    Dondante Active Member

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    Jeff, I need your help again. SMH

    Order # 102156477

    2 x 60" Bulbs
    1 x Retro t5 kit

    I only received the bulbs. One shipping tube with the bulbs. I just figured the other box would show up today. After not showing up I looked at the order and it only shows one tracking number.

    I'm guessing the other box with the retro kit never left the Warehouse or there would have been two tracking numbers.

    I needed these items for this weekend.

    Can you look into this?
     
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  8. MarineDepot

    MarineDepot Build a Better Aquarium R2R Supporter Platinum Sponsor Partner Sponsor 2019 Toys For Kids Sponsor 2018 Article Contributor

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    Hi Dondante,

    I am having a support supervisor review your order now. I only see a single tracking # as well. Once we know what's going on myself or Christian will follow up with you. We are very sorry for the delay! :oops:

    Jeff @ Marine Depot
     
  9. MarineDepot

    MarineDepot Build a Better Aquarium R2R Supporter Platinum Sponsor Partner Sponsor 2019 Toys For Kids Sponsor 2018 Article Contributor

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    Hi Dondante,

    Christian just let me know the the order is out for delivery today. He left you a voicemail and and also sent an email with the tracking information!

    Thank you for giving us the opportunity to serve you!

    Jeff @ Marine Depot
     
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  10. Dondante

    Dondante Active Member

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    I got it .

    As always thanks for your speedy reply .You are the man
     
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  11. MarineDepot

    MarineDepot Build a Better Aquarium R2R Supporter Platinum Sponsor Partner Sponsor 2019 Toys For Kids Sponsor 2018 Article Contributor

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    No, you are the man!!! :D:D

    Jeff @ Marine Depot
     
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