I have been a vocal and outspoken critic of Triton since November of last year. The lack of transparency, poor handling of leaking containers, production/logistics issues and penalty pricing outside of Europe have all been documented elsewhere. The recent silence on R2R from Triton on even the most mundane of questions has been deafening. It is against that backdrop that I sit here utterly dumbfounded at Triton's latest failings: On 26-January 2018, dual samples were mailed to Triton and ATI in California. On 5-February (~6 business days) results were received from ATI. Triton lost the sample and it was replaced. There were no results to compare. On 27-February, again dual samples were mailed to Triton and ATI in California. On 6-March (~4 business days) results were received from ATI. There was no scan or notice from Triton in California. On 5-March an e-mail was received from Triton in Germany that the samples were received and results would be posted in 2-3 business days. It has now been 3 business days in Germany and no results have been received. What are the chances you would fail an outspoken critic - twice? It is indicative of much, much larger problems: lack of customer focus; lack of operational intuition; lack of business acumen... ...Triton is a company ripe to be acquired and run by an entity with sufficient knowledge to deftly handle all of those. Bottom line, if you intend to charge premium prices, you had better deliver premium service. Especially if there are substitutes available in the market.