We actually switched from Fedex to UPS because fedex was delaying my packages by a day at least 2 times a week. For a small business it really causes problems not just because of DOAs but because the customer loses trust even though it has nothing to do with us.
So far, fingers crossed, we've only had one problem with UPS and that was like a minor delay and the package was delivered just an hour late.
So far, fingers crossed, we've only had one problem with UPS and that was like a minor delay and the package was delivered just an hour late.