Leaking Sump - I'm New and Don't Know What to do

[ruegaroo]

Just filled up my new waterbox 60.2 and the sump is leaking out of the rear left corner. I have towel dried the area but the water keeps dripping. Should I empty the system? I have contacted waterbox support so hopefully I can get this remediated.

 

[Raege]

Brand new just filled Id drain it let them make it right for you. It will delay the start of your reefing adventure but will be worth it when you can start with peace of mind
Best of luck from what I’ve read and seen Waterbox will take good care of you

 

[ADAM]

Me either but maybe this will help, #reefsquad

 

[Crabs McJones]

I agree with @Raege
Drain it. There must be a crack or a seam broken. Best to empty and wait for water box to take care of it for you

 

[ruegaroo]

I'm curring it off and draining the water out of the sump for tonight. Depending on how long this takes I'll drain the tank as well. I don't want to start gluing stuff since this is under warranty but I am hopeful that they will take care of it sooner than later. This sucks!!

 

[Qasimja]

i would drain it and contact them for a replacement

 

[Raege]

I'm curring it off and draining the water out of the sump for tonight. Depending on how long this takes I'll drain the tank as well. I don't want to start gluing stuff since this is under warranty but I am hopeful that they will take care of it sooner than later. This sucks!!

I feel your pain no company product is 100% and being the guy or gal who has the one in 1000 issue is winning the anti lottery. I hope they get you squared away and back to starting your cycle quick.

 

[ruegaroo]

You gotta go through the hard times to get to the good ones right? (trying to stay positive) ;Dead

 

[ruegaroo]

If I have water in my main display should I keep the powerhead going just to keep the water moving? I don't want to drain the whole tank tonight but am not trying to leave this thing to get stagnant.

 

[W1ngz]

Problem: Box full of water is leaking.
Solution: Remove water from box.

What's really going on here, because it's all so new and unfamiliar, is a bit of panic. Keep cool, keep your wits. Like anything else, reefing can sometimes go sideways on you. A lot of the solutions to routine problems are just as simple.

Hope Waterbox takes care of it quick for you!

 

[Crabs McJones]

If I have water in my main display should I keep the powerhead going just to keep the water moving? I don't want to drain the whole tank tonight but am not trying to leave this thing to get stagnant.

Yes, keep the water in the display moving.

 

[Xmoji]

Dang sorry to hear this. I hope they remedy the situation fast. Good luck!

 

[W1ngz]

If there's no critters in the tank, you don't need the flow. It won't go stagnant overnight. The powerhead won't hurt, or help anything at the moment. Water movement with no sump could cause a spill through the overflow.

Shut it all down, make sure the water level in the tank is about an inch lower than the overflow, drain the sump then deal with the rest when you know what Waterbox wants to do about it.

 

[Westside Guy]

When they contact you demand a replacement and do not settle for anything less!

 

[ruegaroo]

Waterbox has really great customer service and they have already put in a request at the warehouse for a replacement sump. Didn't expect it to be this quick so I am happy.

 

[MichaelReefer]

If I have water in my main display should I keep the powerhead going just to keep the water moving? I don't want to drain the whole tank tonight but am not trying to leave this thing to get stagnant.

I would still keep the tank going. Just put a power-head in and get that cycle going. Two days is two days sooner to putting fish in.

 

[Qasimja]

Waterbox has really great customer service and they have already put in a request at the warehouse for a replacement sump. Didn't expect it to be this quick so I am happy.

nice its good they are working so fast did they give you an idea how long it would be before you got it

 

[ruegaroo]

nice its good they are working so fast did they give you an idea how long it would be before you got it

It turns out they don't have the sump for my 60.2 tank model at the warehouse readily available until the first week of September. However, they gave me options of how to remedy the situation. One option includes sending me the upgraded sump for the 70.2 model which is what I might do. It seems like they are trying to do whatever they can to make it right so I really appreciate their helpfulness. I give them an A for customer service and would still recommend their prouduct.

I pulled the sump out of my cabinet last night and got all the water out of it. I was looking in the corner that it was leaking from and really couldn't see any issues but when I felt around that corner I could feel a very very tiny section that must have missed getting sealed up properly. At this point, I am grateful that it was only the sump that was leaking and not the display and also the fact that it was the smallest chamber in the sump. Things could be worse!

 

[Westside Guy]

What is the difference in the measurements between the 2 sumps? Will it drastically affect you space in the cabinet?

 

[ruegaroo]

What is the difference in the measurements between the 2 sumps? Will it drastically affect you space in the cabinet?

They have the same overall footprint but the 70.2 model has more chambers. I wouldn't be losing cabinet space but I'm concerned that the plumbing wont match up so I have asked them for clarification on this.