First of all I usually don't like to put people on blast but I feel like this is my last resort to get this situation sorted out.
One month ago exactly from this date on Feb 18th I placed an order from Live Aquaria during their wrasse sale. The purchase was a Blue Star Leopard Wrasse - Female (Maldives) - Medium. Check out was uneventful. It wasn't Feb 22nd I got an email saying their would be a delay because of increased order volume. On Feb 22nd I got an email saying there was a shipping delay due to inclement weather. Which honestly was not too bad in my area of North Carolina so On Feb 24th I emailed asking when I could possibly get a shipping date because the weather was in the mid 60's that week (and weeks following). Feb 25th they replied saying that all normal shipping would resume except for in Texas.
Sike jokes on me.
March 2nd I decided to use the Live Aquaria live chat to see if I could find some answers. And I was told they were trying to get all the orders completed by March 5th as they have resumed all normal shipping. March 5th comes and I get nothing but an email saying that my order will be cancelled by March 11th if they can't get ahold of the fish. Wait what...? (Meanwhile I've been watching this fish go in and out of stock the whole time.)
The following week I called their customer support and the lady was extremely nice and she told me that they are trying to get the fish sent out this week (apparently it was in stock even though I didn't see it available on the site). She also said they will keep my order open past March 11th since I made contact with them and she put a note on my order.
Just for giggles I decided to put the female blue star leopard wrasse for in stock notifications just incase.
Fast-forward to today I get an email saying a Blue Star Leopard Wrasse - Female (Maldives) Medium is available and get another email 2hours later saying my order has been CANCELLED. ;Dead
To top it off I placed this order using a store credit from a previous DOA.
So I'm at a loss as to what to do, if I would place the order again I would lose out the original sale
@LiveAquaria
On a side note I have since placed an order on DD and have already received my tracking number so I'm sure about "unable to obtain payment authorization" from the previous order.
- Kind regards
One month ago exactly from this date on Feb 18th I placed an order from Live Aquaria during their wrasse sale. The purchase was a Blue Star Leopard Wrasse - Female (Maldives) - Medium. Check out was uneventful. It wasn't Feb 22nd I got an email saying their would be a delay because of increased order volume. On Feb 22nd I got an email saying there was a shipping delay due to inclement weather. Which honestly was not too bad in my area of North Carolina so On Feb 24th I emailed asking when I could possibly get a shipping date because the weather was in the mid 60's that week (and weeks following). Feb 25th they replied saying that all normal shipping would resume except for in Texas.
Sike jokes on me.
March 2nd I decided to use the Live Aquaria live chat to see if I could find some answers. And I was told they were trying to get all the orders completed by March 5th as they have resumed all normal shipping. March 5th comes and I get nothing but an email saying that my order will be cancelled by March 11th if they can't get ahold of the fish. Wait what...? (Meanwhile I've been watching this fish go in and out of stock the whole time.)
The following week I called their customer support and the lady was extremely nice and she told me that they are trying to get the fish sent out this week (apparently it was in stock even though I didn't see it available on the site). She also said they will keep my order open past March 11th since I made contact with them and she put a note on my order.
Just for giggles I decided to put the female blue star leopard wrasse for in stock notifications just incase.
Fast-forward to today I get an email saying a Blue Star Leopard Wrasse - Female (Maldives) Medium is available and get another email 2hours later saying my order has been CANCELLED. ;Dead
To top it off I placed this order using a store credit from a previous DOA.
So I'm at a loss as to what to do, if I would place the order again I would lose out the original sale
@LiveAquaria
On a side note I have since placed an order on DD and have already received my tracking number so I'm sure about "unable to obtain payment authorization" from the previous order.
- Kind regards