Live Phyto & Pods from Dinkins Aquatic Gardens

[Dinkins Aquatic Gardens]

There's still time to get those orders in before Christmas!

Orders placed before 5 PM Central time on Wednesday, December 18 will ship this week.

With Christmas and New Years' being on a Wednesday, we won't be able to ship for those two weeks. Shipping will resume Monday, January 6.

 

[Dinkins Aquatic Gardens]

We keep learning and adapting - and as always, you're covered by our hassle-free live delivery guarantee, just in case anything goes wrong!

We get asked some great questions by customers, including "Can you ship in this incredibly cold winter weather?" The answer is yes, we can.

1. We ship in thick styrofoam coolers, packed tight with paper or bubble wrap. We check the weather on every order, and ship with heat packs as needed.

2. We always cover any DOAs. Believe it or not, we have a lower DOA percentage in the winter (about 1%) than we do the rest of the year (about 2%). Your bottles *will* arrive cold to the touch, but simply follow the acclimation/inspection procedure below. Pods actually prefer colder weather and tend to ship very well in the winter.

You NEVER have to pay for styrofoam coolers. You NEVER have to pay extra for two day shipping. You ALWAYS get a no-hassle live delivery guarantee. (No pictures needed, no forms to fill out. Just email or message us and we'll reship your order the following week.)

Note that copepods and amphipods go into a torpor during the cold. They will need to be temp-acclimated on receipt (float them for about an hour). Then invert the bottle, let it rest for a minute, and shine a flashlight directly through the bottom of the bottle. You should see quite a bit of movement - if not, please let us know so that we can make it right!

 

[Dinkins Aquatic Gardens]

 

[Dinkins Aquatic Gardens]

Save 50% on all copepods, phytoplankton, and merchandise from now through December 26. Simply use the code MERRY at checkout.

We wanted one more opportunity to say thank you for your support through 2024, and what better way can there be than offering half off?

Merry Christmas and Happy Holidays to you - and your reef!

 

[Dinkins Aquatic Gardens]

Save 50% on all copepods, phytoplankton, and merchandise from now through December 26. Simply use the code MERRY at checkout.

We wanted one more opportunity to say thank you for your support through 2024, and what better way can there be than offering half off?

Merry Christmas and Happy Holidays to you - and your reef!

 

[Dinkins Aquatic Gardens]

 

[Dinkins Aquatic Gardens]

Merry Christmas and Happy Holidays!

Save 50% on all copepods, phytoplankton, and merchandise from now through December 26. Simply use the code MERRY at checkout.

We wanted one more opportunity to say thank you for your support through 2024, and what better way can there be than offering half off?

 

[Dinkins Aquatic Gardens]

Hey all! I just wanted to give a heads up that we do have several active sale codes right now:

2024HOLIDAY saves 25% off your entire order.

2024HOLIDAY15 saves $15 off your order.

SNACKLECASH saves 20% off our digital gift cards. You receive them immediately by email and they never expire!

 

[Dinkins Aquatic Gardens]

There's still time to get in on the following sales:

2024HOLIDAY saves 25% off your entire order.

2024HOLIDAY15 saves $15 off your order.

SNACKLECASH saves 20% off our digital gift cards. You receive them immediately by email and they never expire!

 

[Dinkins Aquatic Gardens]

Last chance on the SNACKLECASH code - it expires tomorrow!

 

[Dinkins Aquatic Gardens]

Since Ashley and I started this business in April 2022, we've been asked what sets us apart. This is a question that's always on our mind, driving us to continually improve. From the very beginning, we knew we wanted to put customers first, and about a year ago, we started talking about the Dinkins Difference.

The Dinkins Difference is simply this: we're not perfect, but we try our very best to treat each customer like a VIP. We strive for concierge-level customer service. For instance:

1) All orders are shipped in biodegradable styrofoam boxes at no extra cost. Even though we sell very small and hardy organisms, we treat them as carefully as a rare coral. Yes, styrofoam coolers are a little more expensive than some other options out there, but we absorb the cost because we want you to get the highest quality products possible.

2) All orders are sent by second day shipping, at no extra cost (and shipping is free on orders over $60). While our products would almost certainly survive a longer transit time, we want to provide you with the best possible buying experience. This also provides plenty of cushion in case of the occasional UPS delay. We do not charge extra for second day shipping - it's automatic.

3) We offer an unconditional, no-questions-asked Live Delivery Guarantee. There are no exceptions, you don't have to pay for special shipping services to get it, and you don't have to fill out any forms or even send pictures. We try to treat you the way we'd like to be treated!

4) We prioritize open communication. We do our very best to answer Messenger, emails, and PMs within a few hours. We also proactively reach out via email in the event of any problems or difficulties and post any important announcements or updates on Facebook and Instagram. Tracking numbers are sent automatically when your order is packed (check your spam folder, just in case!). You never have to guess what's going on with your order.

5) Choose your delivery day. We've added a new feature to our checkout page - use the calendar to select what date you'd like to receive your order. Assuming no UPS delays, that's the day you'll receive it!