- Joined
- Aug 5, 2017
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- 1,493
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I was looking at the site today and noticed a few differences.
1. Free shipping if now only for $149+, not $100.
2. The two week guarantee is for store credit not a refund. Also store credit expires after a year.
"Please preserve the deceased specimen by placing it in a plastic bag, sprinkling a teaspoon of salt over it, and then freezing, in the event we would ask for the return of your specimen. You may discard the remains after we have processed your claim and sent you a verification email. Store credit* for the purchase price of the qualifying item(s) will be applied to your account".
Seems like the change went into affect 8/9/19, not very thrilled. LiveAquaria is moderately more expensive than other online vendors, but differentiated themselves by offering a refund if fish died. If that is no long the case then they might have brutal competition.
1. Free shipping if now only for $149+, not $100.
2. The two week guarantee is for store credit not a refund. Also store credit expires after a year.
"Please preserve the deceased specimen by placing it in a plastic bag, sprinkling a teaspoon of salt over it, and then freezing, in the event we would ask for the return of your specimen. You may discard the remains after we have processed your claim and sent you a verification email. Store credit* for the purchase price of the qualifying item(s) will be applied to your account".
Seems like the change went into affect 8/9/19, not very thrilled. LiveAquaria is moderately more expensive than other online vendors, but differentiated themselves by offering a refund if fish died. If that is no long the case then they might have brutal competition.