LiveAquaria Return claim

[Gxry]

So I received an order today of two fishes, a conch, some hermits and snails. Only the snails were alive upon arrival. Does anyone know if I have to submit a return form for each individual or can I do one for for all the above that did not arrive alive.

 

[mward]

Send a email to them and ask

 

[Cflow]

They don’t do returns. They will require pictures of dead livestock on a white background and you’ll get store credit.

 

[vetteguy53081]

They don’t do returns. They will require pictures of dead livestock on a white background and you’ll get store credit.

+1 on this posting

 

[Squidward]

Their website has a section where you can email them and attach your pictures of the dead fish. Just write in the details. They usually credit you within a day or two.

 

[andrewey]

To be on the safe side, as grim as it sounds, make sure to keep your dead animals frozen until your claim is completely processed.

 

[Fourstars]

You will have to go through paypal or your credit card company to get your money back. Document everything well.

 

[Adamantium]

You will have to go through paypal or your credit card company to get your money back. Document everything well.

I would wait until customer service responds before going this route.

 

[LiveAquaria]

So I received an order today of two fishes, a conch, some hermits and snails. Only the snails were alive upon arrival. Does anyone know if I have to submit a return form for each individual or can I do one for for all the above that did not arrive alive.

@Gxry We are sorry to hear you experienced losses with your order. Your order does qualify for our Arrive Alive, Stay Alive guarantee for 14 days. You may access our claims form by selecting the "Contact Us" at the top of LiveAquaria website. Your claim will be processed within 72 hours. If you would like us to look into your claim, please direct message us with your order number.