Sorry to hear that. I've been looking for a possum wrasse for a while and they just listed two today. It was a pain trying to get my order in but after refreshing and reloading for about a half hour it went through. It's frustrating, they need to fix this.I spent 2 hours trying to get the Earmuff Wrasse that came available today. First one they’ve had in 3 months. Safari on my phone, Chrome on my phone, Chrome on my PC, it didn’t matter. It finally sold to someone else. New fish are listed just as their customer service team is done for the day or I would’ve called in my order as soon as I saw there were issues with the website. So disappointed.
@SnoQ We apologize that you had to set up another account! Our programmers are interested in reviewing your accounts to troubleshoot. Will you please PM us your email/order information so they can research the concerns you experienced? Thank you in advance. We are working on creating an amazing site experience and appreciate everyone's patience through the pain points.I managed to get my order in today by setting up a whole new account. I really wanted this particular fish but it’ll be my last order. It’s just not worth the headache.
Any chance on getting a discount code for the troubles experienced? That would go a long way in gaining a new customer.