LiveAquaria Site Down?

[mike550]

Fwiw I got so discouraged I ended up placing an order elsewhere. Sorry @LiveAquaria

 

[SnoQ]

@SnoQ We apologize that you had to set up another account! Our programmers are interested in reviewing your accounts to troubleshoot. Will you please PM us your email/order information so they can research the concerns you experienced? Thank you in advance. We are working on creating an amazing site experience and appreciate everyone's patience through the pain points.

I'm sending you a PM. I recorded some of my attempts to order on my iPhone and took pics of the website errors on my PC.

 

[LiveAquaria]

I'm sending you a PM. I recorded some of my attempts to order on my iPhone and took pics of the website errors on my PC.

@SnoQ
Thank you, we will review your details with our IT Department and stay in touch!

 

[MayoTheCondiment]

Man this site is brutal. I can't get my order through. Finally got an account created. Now when I try to checkout, it asks for all my shipping info, and then tells me "We apologize; we are unable to verify this email address. Please try again or use a different email." Is there a phone in option or anything?

 

[LiveAquaria]

@MayoTheCondiment We sincerely apologize for the difficulties you are having with setting up an account. We are working with our IT Department to get the concerns resolved. You may call us Monday-Friday 8:30 AM-5:00 PM CST and a Customer Service Representative will be happy to assist you with placing an order. We apologize for the inconvenience this has caused you.

 

[Eggs]

More web site issues. What’s up Liveaquaria, your site has been erratic for awhile.

 

[LiveAquaria]

More web site issues. What’s up Liveaquaria, your site has been erratic for awhile.

@Eggs Good morning, we are sorry to hear you had some difficulties with the site. Please reach out to us with your details so we are able to troubleshoot. Most of the previous concerns that were being worked on have been resolved. We are here to help if we can!

 

[Frogspon]

More web site issues. What’s up Liveaquaria, your site has been erratic for awhile.

Too busy hiking prices to be concerned with site functionality.

OR maybe they have to hike the prices to continue to afford their programmers?

I saw a "blemished" (more like on its deathbed) ~1 inch blue tang in Diver's Den for hundreds of dollars the other week. Unreal.

 

[Blue Tang Clan]

Still issues with the site. I tried three different computers (two OS versions) and 6 different browsers on iOS - yes, I even downloaded Microsoft Edge.

“Request has been blocked by the web application firewall due to some invalid cookies being present. We apologize for the inconvenience caused. Please clear your web browser cache and cookies and retry. You may alternatively use a private/incognito mode of the web browser.”
@LiveAquaria - I’m trying to give you hundreds of dollars but you make it so difficult…

 

[LiveFreeAndReef]

Weird, the website always works fine on my super outdated work computer. And apparently nobody knows how to dial a phone, its just easier to long onto R2R and complain ;Joyful

 

[kenchilada]

Request has been blocked by the web application firewall due to some invalid cookies being present. We apologize for the inconvenience caused. Please clear your web browser cache and cookies and retry. You may alternatively use a private/incognito mode of the web browser.

I haven’t been able to order in months. Is this ever getting fixed? You guys have lost a few thousand $$ off me so far.

 

[Bossman]

Request has been blocked by the web application firewall due to some invalid cookies being present. We apologize for the inconvenience caused. Please clear your web browser cache and cookies and retry. You may alternatively use a private/incognito mode of the web browser.

I haven’t been able to order in months. Is this ever getting fixed? You guys have lost a few thousand $$ off me so far.

I watch the divers den almost every weeknight and placed 2 orders in the last week. No issues whatsoever.

I only wish they had more fish available, but I don't think it's within their control.