Neptune EB8 Energy Bar - I have two outlets stuck in the ON position

[ZoWhat]

I have a Neptune EB8 Energy Bar (that are probably 8-10yrs old) where outlet #s 2 & 3 are stuck in the ON position.

Meaning any attempt to control them by turning them OFF via Apex, fails. They just stay ON if the slider in Apex is slid to OFF

Easy fix?

I scoured YouTube for a DIY vid and found nothing....

Again these EB8s are from like 2012, I think.



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[vetteguy53081]

I have a Neptune EB8 Energy Bar (that are probably 8-10yrs old) where outlet #s 2 & 3 are stuck in the ON position.

Meaning any attempt to control them by turning them OFF via Apex, fails. They just stay ON if the slider in Apex is on OFF

Easy fix?

I scoured YouTube for a DIY vid and found nothing....

Again these EB8s are fro like 2012, I think.



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@SuncrestReef

 

[SuncrestReef]

Try updating the EB8 software, even if it’s already running the latest version. Sometimes re-applying the software can correct unexplained problems.

 

[SuncrestReef]

Another thought: What is currently plugged into those outputs? Outputs 1-3 and 5-7 are solid-state, while Ouputs 4 and 8 are relay controlled. The solid-state outputs cannot reliably turn off if the devices plugged in have a very low power draw, such as a small dosing pump or LED cabinet lights. Those devices should be plugged into Outputs 4 and 8 which can reliably operate devices that have very low power draw.

 

[PeterC99]

Have you tried unplugging the Energy Bar for 5 minutes and then plugging it back in?

If that doesn’t work, then probably time to take a hammer to it!

 

[PeterC99]

Oh yea, did you show @SuncrestReef the pics of your stand with the doors falling off? Might also help explain condition.

 

[ZoWhat]

@SuncrestReef

Updated my firmware thru the utility program on my PC.

Apex System restarted after about a 10sec shutdown.

Outlets are still stuck ON.

I reeeeeeally don't want to hard reboot the system where it wipes out everything back to Factory default. But willing if all avenues lead to this

Could this be a hardware issue inside the EB with the particular outlets? Is hardware issues repairable?

Given the age of the EB8, Neptune will just want to resell me smthg....looks like a replacement costs around $200

 

[Utubereefer]

You don’t have the EB8 inside your stand do you?

 

[SuncrestReef]

@SuncrestReef

Updated my firmware thru the utility program on my PC.

Apex System restarted after about a 10sec shutdown.

Outlets are still stuck ON.

I reeeeeeally don't want to hard reboot the system where it wipes out everything back to Factory default. But willing if all avenues lead to this

Could this be a hardware issue inside the EB with the particular outlets? Is hardware issues repairable?

Given the age of the EB8, Neptune will just want to resell me smthg....looks like a replacement costs around $200

It sounds like you updated the Apex base unit firmware (which causes the reboot), but did you do the actual step of updating the EB8's software? This is done from the Module Configuration screen:

Also, did you see my comment above about what items are plugged into those outputs? Low power draw devices are a known problem on the EB8.

 

[Lbrdsoxfan]

This:

Repairing EB8 blown TRIAC

Following is how to repair a shorted TRIAC on the EB8 module for Apex Controller. *****Disclaimer**** Taking this unit apart will most likely void any warranty you have and if your not careful or know what your doing you could destroy your Energy Bar. If your unit is under warranty be smart and...

www.reef2reef.com

I repaired one of my EB8's by following this thread a few years ago. Same issues as you had but different outlets. Still working like a champ, I'd suggest that or pick up a used one.

 

[ZoWhat]

It sounds like you updated the Apex base unit firmware (which causes the reboot), but did you do the actual step of updating the EB8's software? This is done from the Module Configuration screen:

Also, did you see my comment above about what items are plugged into those outputs? Low power draw devices are a known problem on the EB8.

Did everything per the illustration. not sure if anything happened bc moments after hitting the SUBMIT MODULE CHANGE it really didn't do anything.

Does this go out to the Internet and upload firmware into the EB8?

It never asked fir a file or anything.

Anyway. Nothing has changed. Outlets still stuck ON

 

[ZoWhat]

This:

Repairing EB8 blown TRIAC

Following is how to repair a shorted TRIAC on the EB8 module for Apex Controller. *****Disclaimer**** Taking this unit apart will most likely void any warranty you have and if your not careful or know what your doing you could destroy your Energy Bar. If your unit is under warranty be smart and...

www.reef2reef.com

I repaired one of my EB8's by following this thread a few years ago. Same issues as you had but different outlets. Still working like a champ, I'd suggest that or pick up a used one.

Anytime there's a soldering iron, a multimeter and a magnifying glass...

Bc all I'll do is waste 4hrs of my time, burn and blister two fingers.... and cook the whole freakin board

I ain't got da skills to be removing soldered chips on a board under magnification

If by a miracle I did solder them, my house would probably burn down when I wasn't there due to flying sparks down the road


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[Lbrdsoxfan]

Anytime there's a soldering iron, a multimeter and a magnifying glass...

Bc all I'll do is waste 4hrs of my time, burn and blister two fingers.... and cook the whole freakin board

I ain't got da skills to be removing soldered chips on a board under magnification

If by a miracle I did solder them, my house would probably burn down when I wasn't there due to flying sparks down the road


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I see a used EB8 in your future

 

[Trickman2]

I would say find a used one or just eat the cost to replace it. Is it possible to fix? Probably...is it worth your headaches?

 

[reefandfish85]

still have it ?