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Hey, notI’ve an issue with my Nero 5 pump. It has been working okay for the last three months. (Well after the initial lubricant issue was resolved ). But I believe this might be a software problem. The pump is perfectly cleaned. The indicator light is flashing red and the ring is a blue light. After I factory reset the pump it works fine but only on the factory preset modes. When I try to connect it to the app the pump gives three short turns and stops. The indicator light flashes red and the ring is
I’ve contacted Aqua illumination but they have told me to contact a distributor, which is incidentally in another country. I will hope for a reply soon. Anyone got any thought in the meantime. I suspect something is not right with the Bluetooth connection.
Hey,I’ve an issue with my Nero 5 pump. It has been working okay for the last three months. (Well after the initial lubricant issue was resolved ). But I believe this might be a software problem. The pump is perfectly cleaned. The indicator light is flashing red and the ring is a blue light. After I factory reset the pump it works fine but only on the factory preset modes. When I try to connect it to the app the pump gives three short turns and stops. The indicator light flashes red and the ring is blue.
I’ve contacted Aqua illumination but they have told me to contact a distributor, which is incidentally in another country. I will hope for a reply soone blinking light issue. Anyone got any thought in the meantime. I suspect something is not right with the Bluetooth connection.
I ran into the same thing about two weeks into using mine. I took it out, disassembled, confirmed it didn’t need any cleaning, then all I did was delete the tank I created under the app and repair the pump. Works just fine nowI’ve an issue with my Nero 5 pump. It has been working okay for the last three months. (Well after the initial lubricant issue was resolved ). But I believe this might be a software problem. The pump is perfectly cleaned. The indicator light is flashing red and the ring is a blue light. After I factory reset the pump it works fine but only on the factory preset modes. When I try to connect it to the app the pump gives three short turns and stops. The indicator light flashes red and the ring is blue.
I’ve contacted Aqua illumination but they have told me to contact a distributor, which is incidentally in another country. I will hope for a reply soon. Anyone got any thought in the meantime. I suspect something is not right with the Bluetooth connection.