New pump broken

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Yanir34

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Hello , I orderd from Germany Red dragon pump.
I got her broken at her red pipe connection.
I dont know exactly what to do .
is that part can be replaced, or that I need to send them the pump back ?

20211130_220214.jpg 20211130_220223.jpg 20211130_220235.jpg
 
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Yanir34

Yanir34

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there is a possibility to pull out the damage pipe ? that one that connected to the pump ?
 

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Lasse

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The damaged part could be a fitting with threads. Try to screw the damage part counter clockwise. Use a flat plier or something that can be expanded inside the pipe

Sincerely Lasse
 
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Yanir34

Yanir34

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I succeed to pull out the other damaged pipe from the connector, at this picture.
its same connection like RO system
 

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Yanir34

Yanir34

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I also talked with customer service of the store ,they want me to fill complain paper to our post office or customs office...really pain in the %@$.
 
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