Newbie - replacing old Apex base

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Eva Rose

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I need help in replacing an Apex Base. My old Apex Base disconnected from Fusion. I choose to buy a new one to replace it for piece of mind. I am not deleting my old Apex from my fusion account, so I can access my old programming(I didn’t set this up) & then copy it on to new programming.

So…I’m lacking in skill/experience in set-up etc.
To replace old Apex base for new one can you give me steps?

1. Do I disconnect old Base & replace with new one?
2. Then what next?
 
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MnFish1

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I need help in replacing an Apex Base. My old Apex Base disconnected from Fusion. I choose to buy a new one to replace it for piece of mind. I am not deleting my old Apex from my fusion account, so I can access my old programming(I didn’t set this up) & then copy it on to new programming.

So…I’m lacking in skill/experience in set-up etc.
To replace old Apex base for new one can you give me steps?

1. Do I disconnect old Base & replace with new one?
2. Then what next?
1. There are a lot of reasons Apex's disconnect from Fusion so it might not be the 'base' thats the problem?
2. Normally, you can download the programming from your old Apex 'base/brain' to a file - then upload it to a new one (normally thats done using Fusion. I'm not sure you can easily do that from the web-interface.
3. I would consider asking Neptune to look over your apex brain to determine if its the problem in the first place (maybe they can troubleshoot it for you) - and as well instruct you how to get your old data in a different manner than fusion (i.e. your programming)

I try to keep a backup copy of my programming - so that I can re-upload it if there is a problem.
Neptune support is really good at working on things like this
 

SuncrestReef

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If the replacement Apex is not the same model as the old one, then follow this migration guide:

 

MnFish1

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EDIT - Sorry I misunderstood that OP - But - I have another question - if the old apex is disconnected from fusion - does that mean you can still download the programing? I tried this (a year or so ago - and got repeated errors)
 
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Eva Rose

Eva Rose

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Thanks for the replies.

I troubleshooted old Apex with Neptune support. Old Apex would have needed to be returned to Neptune for repair (or replacement). I am going out of town in a week. So I chose to go ahead & replace with new base (same model as old one). Both are Apex bases (not classic, not jr.).

I am scheduling a Neptune support ticket. I tried yesterday to use Neptune's directions to back up my programming files by going to Configuration Summary>Printer Icon...
But while the other icons work & show immediate drop down menu on Configuration Summary, when I click the printer icon nothing happens.
 
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