- Dec 29, 2011
- Reaction score
- Cloquet, MN
Exactly what people are missing. If you've been buying fish from them for a decade like I have and then all of a sudden I have a DOA and the won't give me my money back, and I need a picture, and etc without ANY warning that is complete crap and why they lost me as a customer. Yeah it sucks in general they did all this to go from the absolute best to just like everyone else but with higher prices but what irks me is the the rollout. They didn't care at all about the returning, loyal customer like me. If they sent us emails, put plenty of advanced warning on their website that these changes were coming, etc. If you're new to fish purchases then yeah, you know what you're getting and it's all good.Ugh. That's a new one to me that I didn't see spelled out on LA's website.
Look, I agree with everyone that if we fully understand LA's policies then caveat emptor. You know what you are signing up for. If you still think it's a good deal, then great, go get it.
What I object to is that I never saw the change from refund to store credit. It wasn't advertised. Customer service never said "be sure to check our new terms and conditions".
Now I have $110 in store credit that I can't use towards free shipping, has to be for livestock, expires in a year, and will be eaten up by $30 shipping and a $10 box charge.