I'm pretty angry about this. It wasn't in place the last time I ordered a few months ago and I don't remember LA telling me about the change. They are going downhill fast. I'm seriously reconsidering giving them my business.
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The photo has been required for a while now.Other changes beyond those listed by @Scurvy include arrive alive ONLY for expert fish and a photo of dead animals is required not just your word.
Orders never were 'guaranteed' for 10:30 … if you read the fine print. UPS has always said that they aim for 10:30 ….
Agree that lots of policy changes have happened over the last 6 months, I suspect as an effort to bolster profits (mitigate losses perhaps). They are now on par with the industry rather than being ahead. Other changes beyond those listed by @Scurvy include arrive alive ONLY for expert fish and a photo of dead animals is required not just your word.
Agree 100%. I found out about the box charge at check out.They changed every policy that made them the best place to buy fish. And then they raised prices DRAMATICALLY on a lot of their fish. They were my go to store and I would always recommend them but not anymore. Honestly a big reason why I won't is they made these changes without warning and you HAD to read the fine print or learn the hard way. They should have been posting here and put it front and center on their website that these changes were coming, not trick customers like they did.
Diver's den still has great fish but prices are high and guarantee is no better then anyone else.Are you ordering from General Site or Diver's Den? I think DD still functions semi-autonomously from LA as a whole.
I still get nice fish from them!