Online vendor not honoring their DOA Policy. What to do

[LosReef]

Need some suggestions.

So I decided to go crazy and order a Chicago Sunburst as center piece for my 300. I paid $800 after a good sale and delivery was set for a Friday. I got a message from UPS that there was a sorting issue and delivery was rescheduled for Monday. I emailed the vendor as soon as I got the message. I didn't receive a response.

The anemone arrives early Monday morning and it was soup. I emailed the vendor again with the pic following the DOA policy. No response.

I emailed again with potential options instead of a refund. Depending on his response, I was going to cover half or buy some more coral as it wasn't either of our fault, but he ghosted me.

I sent another email asking why he's leaving me hanging and he responded with a replacement was on the way. Haven't heard from him since. Shady!! It's been 3 weeks and I'm out $800.

 

[LosReef]

If you paid with a credit card, call them and fill them in and have them do a charge back. They'll investigate and either get the company back to the table to rectify the situation or you'll get your $$$ back.

It was through PayPal but I'll do the same. Thanks

 

[LosReef]

This is the DOA

 

[LosReef]

The late delivery may not be covered in doa policy.
It is no fault of the online fish store.
I stupidly ordered a fish last holiday season, it arrived a week late as soup. Vendor was nice enough to replace the $60 fish, I repaid shipping.
They made it clear, it was not their policy.

I even offered take replacement with other coral on the site. I figured if he replaced with another anemone, I would buy the other coral also. If he gave me those coral, I would have bought the other sunburst eventually. I really wanted it. I rescaped my tank for this anemone. I was waiting to see if he was going to honor his end of the deal before I forked out a bunch more money. I'm not rich but the situation sucked and I was willing to meet half way.

 

[Daniel@R2R]

As the vendor in this transaction has now been named, we have moved the thread to vendor feedback in accordance with site policy. Outside comments are not permitted in feedback regarding a negative transaction in order to facilitate communication between the buyer and seller, so a number of outside comments have been removed from the thread. It is our sincere hope that a resolution can be reached between the 2 parties with regard to this unfortunate situation.

 

[LosReef]

As the vendor in this transaction has now been named, we have moved the thread to vendor feedback in accordance with site policy. Outside comments are not permitted in feedback regarding a negative transaction in order to facilitate communication between the buyer and seller, so a number of outside comments have been removed from the thread. It is our sincere hope that a resolution can be reached between the 2 parties with regard to this unfortunate situation.

No problem. I wasn't really trying to troll or anything like that, but I also think it's important to educate the community when people take advantage. I wasn't aware of the policy and I understand going forward. I got the answer for disputing payment that I was looking for. That's why I was willing to become a paying member. This community is great and very helpful! Thanks

 

[Daniel@R2R]

No problem. I wasn't really trying to troll or anything like that, but I also think it's important to educate the community when people take advantage. I wasn't aware of the policy and I understand going forward. I got the answer for disputing payment that I was looking for. That's why I was willing to become a paying member. This community is great and very helpful! Thanks

Absolutely no problem at all, and please don't think I or any of the staff thought you were trolling at all! I am so sorry that you're having to work through this unpleasant situation. I really hope you and Rainbow Reef Corals are able to come to a good solution. It does sound like you're working on this the right way by reaching out to them and then seeking resolution through PayPal.

 

[LosReef]

Nothing. I sent one last email before posting the complaint to PayPal. Hoping that it works out. We'll see.

 

[LosReef]

I agree. This was a sorting issue, but I'm definitely staying local if I do pick up anything this winter. I had some high end torches get delayed 3 days last year. The UPS driver told me that he could only find one of my boxes too. Lol. I was already freaking out. He showed back up after 4pm. Torches made it and they're still going strong. I've mostly had success online. Nothing like this situation.