Order status ???

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KEEPERZ

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Called and waited for half hour on the phone no answer - sent email yesterday no response, rock order placed last week hasn’t shipped, RM said it would ship Monday, what’s the deal LA ?
 

Caleb123

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This happened to me a while back with LA. I ordered some clean up crew. I could not get any info about them shipping my order. After a couple of weeks they randomly showed up. No tracking info or anything. I now choose to shop elsewhere.
 

LiveAquaria

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Called and waited for half hour on the phone no answer - sent email yesterday no response, rock order placed last week hasn’t shipped, RM said it would ship Monday, what’s the deal LA ?
@KEEPERZ We sincerely apologize that your order has yet to ship. Please send a private message with your order number so we can review.
 

Saltlife2020

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I waited for a week, tried get the status through the chat , nothing, finally cancelled the order today
 
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KEEPERZ

KEEPERZ

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@KEEPERZ We sincerely apologize that your order has yet to ship. Please send a private message with your order number so we can review.
Was told on phone after calling again and waiting 20min it might ship today ( no tracking provided so that didn’t happen most likely) but for sure Monday - joke and send a partial refund for my hassles with my rock as I see your still advertising it on IG …..
 
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KEEPERZ

KEEPERZ

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Rock was delivered today without tracking info but thank you for following through, please work on the communication with customers, having to chase orders is a hassle nobody likes
 

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